Cx Analyst
Current- Attend client meetings and provide relevant information to support decisions related to the design, implementation, maintenance, and improvement of the program.- Critically evaluate potential solutions to business challenges and implement solutions in the application, selecting the appropriate methodologies, languages, and tools.- Work with client teams to resolve technical questions related to the Medallia system.- Create surveys and dashboards according to the specifications… Show more - Attend client meetings and provide relevant information to support decisions related to the design, implementation, maintenance, and improvement of the program.- Critically evaluate potential solutions to business challenges and implement solutions in the application, selecting the appropriate methodologies, languages, and tools.- Work with client teams to resolve technical questions related to the Medallia system.- Create surveys and dashboards according to the specifications defined by the client, collecting the necessary data for development, as well as elaborating the logical structure and required visualizations.- Perform configurations in the Medallia software according to the project scope.- Conduct tests to ensure quality and verify that the configurations are in accordance with the project specifications (Quality Assurance).- Attend client meetings and provide relevant information to support decisions related to the design, implementation, maintenance, and improvement of the program.- Work with client teams to resolve technical questions related to the Medallia system. Show less