Luanda Mclean Email & Phone Number

London Area, United Kingdom

Helping to build a Compassionate and Caring World.QCS help Health and Social Care providers in delivering outstanding care by providing up-to date policies, documents and audits bespoke to their services.Saving time and resources, from start-up businesses to established health and social care providers.Want to have a look? Drop me a message and you can have access to a free demo.

London, United Kingdom

London, United Kingdom

 Provide first escalation encouragement, guidance and support to team members. Oversee team member attendance, time keeping and activity levels. Ensure team Kpi standards are consistently maintained.  Assist with recruitment & selection process and support new employee training. Perform management duties when the Head of Commercial Operations is absent or out of the office. Conduct all calls, inbound and outbound, efficiently and professionally ensuring customer satisfaction at all times and service level agreements are met To provide a consultative sales service of Quality Compliance Systems products and services as required, in line with department and individual targets and service levels  Conduct fact finds with clients by means of inbound and outbound calling assessing and advising on potential requirements Create proposals suitable to the clients requirements, ensuring the completion of the required paperwork in line with department procedures to confirm the order Maintain contact with potential clients to chase required paperwork to confirm orders Account Management of existing clients, assessing further requirements and service of sales Update CRM with notes and documentation on all calls and sales Receipt of payments for sales by use of WorldPay ensuring complete confidentiality of client information is maintained at all times  Achievement of personal KPI’s as set by the Head of Commercial Operations Ensure that knowledge of products, services and procedures is up to date Represent the company in a professional manner at all times To work consistently to the highest standards possible To take responsibility for personal development, learning and performance levels Constantly re-evaluating processes. Recommending and driving change where needed.

• Responding to and converting inbound telephone and web sales enquiries• Developing tailored finance solutions to meet clients’ requirements• Building and maintaining relationships with customers, internal team and the bank.• Processing orders to a high standard • Building relationships with customers to ensure repeat business• Finance agreement documentation production and management• Liaising with end customers• Administration duties• I have been consistently awarded with top 6 sales person of my site, having worked less hours then everyone else and achieving top revenue for the company and myself• Successfully trained new starters to a high standard• Worked with marketing team and provided feedback on how to generate more business/leads for the company

London, United Kingdom

• Closed, up-sold, cross-sold all CPW products to new and existing customers, often exceeding Key Performance Indicators (KPI’s).• Appointed dedicated Super User and provided continual support, engaging with various departments and staff members to provide customer-centered solutions. • Provided feedback for product development and marketing campaigns which enhanced CPW’s brand and supported the business mission of retaining CPW’s status as the number one provider for mobile services in the UK.• Trialed processes for development of service initiatives, sales practices and in-house IT systems.• Successfully participated in the training and integration of new/current staff members.

London, United Kingdom

Taking a high volume of both inbound and outbound calls, managing and workingyour own individual accounts and keeping an up to date note on your own diary, dealing with very difficult situations and having to negotiate the best suitable repayment methods, understanding legal ramifications and relaying this to debtors, having full knowledge of DPA, having daily and monthly monetary targets and dealing with a variety of accounts from finance to utility, bought debt to contingency and from 1st debts.

Btec National Diploma In Media, Btec National Diploma In Media, Distinction

Education record