Luca Brambilla Email & Phone Number

Milan, Lombardy, Italy

OPERATIONS DIVISION:- Support Operations in setting up and optimizing our collaborations with the local Bus Partners and become their trustworthy partner.- Ensure, Adapt and optimize our service standards according to the needs of the Italian market. - Take responsabilities for an accurate start of each new route. (go-lives)- Evaluate the customers NPS (service's quality) on our local Bus Partners.-Support and develop internal communications and flows among several teams.

Milano, Lombardy, Italy

OPERATIONS DIVISION:- Support Operations in setting up and optimizing our collaborations with the local Bus Partners and become their trustworthy partner.- Ensure, Adapt and optimize our Quality and service standards (KPIs) according to the needs of the Italian market. - Evaluate the customers NPS (service's quality) on our local Bus Partners.- Responsible from the Operations in the acquisition of new companies.- Coordinating other teams in setting up internal processes for an accurate start of new lines (Go-live)

Milano, Lombardia, Italia

OPERATIONS DIVISION:- Support Operations in setting up and optimizing our collaborations with the local Bus Partners and become their trustworthy partner.- Train, Support and develop the drivers towards our international quality standard- Ensure, Adapt and optimize our Quality and service standards (KPIs) according to the needs of the Italian market. - Take responsabilities for an accurate start of each new route. (go-lives)- Evaluate the customers NPS (service's quality) on our local Bus Partners.

Pieve Emanuele (Mi)

- Dealing with clients, inquiries and daily orders.- Preparing shipping papers and invoices.- E-commerce website and newsletters content constant updates- Digital Marketing tasks (processing offers and advs), controlling & monitoring KPIs.

Milano, Italia

- Check-in & Drop-off baggage operations, customer assistance and boarding operations support at Linate Airport in Milano. - Promotion and selling products related to the flight-experience.

Via Pisacane 1 Pero (Mi)

OPERATIONS DIVISION: Monitoring and Managing operative issues and criticalities.(Waste & Cleaning,logistics,maintenance). Logbook operator at EC3 (Expo Command & Control Center). Main skills:- Ability to manage complex situations. - Knowledge of the main issues of organizational and management environments.- Ability to analyse processes and support clients (countries and participants).- Ability to manage relationships and coordinate personnel on the field.- Supervision of Waste&Cleaning Service and steady relationship with suppliers/ contracting societies, at EC3 (Expo Command & Control Center) as logbook operator.

Krakow

- Promotion and management of the agency’s touristic offer. - Marketing tools and brochure to create new partnerships and spread the network out. - Improving the potentialities of the website:“www.Poland-Active.com” and managing the social network page of "Poland-Active-Krakow”on Facebook.- Office work: customer care and assistance of many international clients: Selling products, bookings trips, managing vouchers and invoices. - Few tours as a tour guide and translator for Italian clients.

Quartiere Degli Olmi, Milano

Managing heterogeneous group of players, organizing lessons and activities, dealing with different people such as children, parents and school personnel. Communication skills acquired.

Cesano Boscone

Planning and manage groups of players; dealing with unexpected problems, coordinate trainings, supervise all burocratic and organizational aspects.

Master'S Degree, Geography And Tourism, 110/110 Con Lode

Activities and Societies: Main Exams: Environmental Marketing, Principles and Activities of Sustainable Tourism, Economy of Territory.

Bachelor'S Degree, Geography, 108/110

Activities and Societies: main exams: Geography (social, historic, physical), Economy, Ecology, History, English for environment.Thesis'.