Luca Pace Email & Phone Number

London, GB

London, United Kingdom

London, United Kingdom

• Working in a fast paced Credit Control team for an established online retailer, dealing with 1000+ live accounts to resolve queries and ensure timely and accurate payment. This includes:
• Chase outstanding invoices for both UK and Italian markets by telephone and e-mail within agreed timescales;
• High volume outbound calls with excellent time management;
• Cash posting and allocation on daily basis;
• Identify queries on the accounts and liaise with internal departments and the customer to resolve efficiently;
• Reduced DSO to 45 days since been part of the credit team;

London, United Kingdom

• Responsible for handling distributors’ purchase orders and delivering projects on time and on budget in a fast-paced environment and worked effectively with multiple functional areas including manufacturing, supply.
• Managed distributors’ POs from order entry to billing via e-mail or telephone in the EMEA region and worked with sales, finance and supply chain to quickly resolve any issues relating to price discrepancies & shipments.
• Assisted the finance team with managing the stock on hold process, chasing up overdue payments, dealing with account reconciliations and adjustments, raising credit notes;
• Followed up deliveries in line with distributor expectations, liaising with 3rd party warehouses and other supply chain contacts;
• Supervised export documentation for international shipments and validated the accuracy of the invoices of all export orders;
• Identified and resolved any data errors affecting the orders’ management process;

Kingston Upon Thames, United Kingdom

Supervised and coordinated a team of 14 multilingual customer service professionals for the Johnson & Johnson’s Lifescan campaign targeting EMEA diabetic customers (Italy, Spain, Portugal). Specific duties:- Played an active part in conference calls, product/system testing, training and other forums regarding products or procedural changes. - Educated the.

Málaga Area, Spain

• Managed all the financial and operational aspects of the café. Ensured the smooth running of the business and the health and safety at the workplace.Specific duties:
• Defined and implemented business development plan by creating marketing strategies and defining sales price strategy
• Designed flyers/posters and a multimedia campaign for the business using social network and the web
• Controlled business by defining budgets and margins
• Administration of business accounting including VAT returns and daily cash management
• Ordering and management of the inventory