-Communicate effectively with customers and provide them with the necessary support to resolve their issues (collection and analysis of client data)-Develop resolutions for specific issues related to payments/ refunds, bookings, re-booking / re-finding / lodging processes, etc. and work collaboratively with them to find the appropriate solutions-CRM systems, Salesforce, channel managers, Egencia app for corporate travel management

-Formulate PR plans and strategies-Prepare content generation across all platforms. Create print, digital, social, and web content in the form of website posts, newsletters, brochures, social media, blogs, infographics, photos, videos, etc.-Manage media external requests-Write press releases, speeches and content for media environment -Plan and supervise events, fairs, conferences etc.-Support the implementation of promotional plans-Present solutions in times of PR crisis-Facilitate the resolution of disputes with the public or external vendors-Lead survey initiatives and analyze public opinion-Measure and optimise digital marketing campaign in Google Analytics

-Build and maintain a positive public image for institution-Create media, from press releases to social media posts-Increase awareness of brand-CSR activities

-start-up business plan -acquisitions process-recruiting employees-maintaining a good relationship with the clients

-SAP Sales & Distribution, Warranty order management -Application remediation -Technical support with German & English -Technology troubleshooting

-Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment-Identify advantages and compares organization’s products/services-Plans and organize personal sales for the territory/segment-Analyze the territory market’s potential and determines the value of existing and prospective customers -Create and manage a customer value plan for existing customers

-Negotiate cost and schedule impact related to change orders and other contract modifications-Review and approve payments under the Progress Payments Clause-Monitor progress and ensure timely notification of anticipated overrun-Monitor financial status and advise the contracting officer if contract performance is jeopardized-Issue tasks under a task order contract-Perform property administration-Ensure contractor compliance with quality assurance requirements