At Workanova, I provide customer support for online casinos, assisting users with deposits, bonuses, and withdrawals, while resolving platform-related issues that affect their experience. Using tools like LiveChat and Intercom, I ensure timely and personalized solutions, handle sensitive financial information, and collaborate with internal teams to resolve escalated cases. My focus is always on delivering excellent customer service and maintaining high standards of professionalism within the… Show more At Workanova, I provide customer support for online casinos, assisting users with deposits, bonuses, and withdrawals, while resolving platform-related issues that affect their experience. Using tools like LiveChat and Intercom, I ensure timely and personalized solutions, handle sensitive financial information, and collaborate with internal teams to resolve escalated cases. My focus is always on delivering excellent customer service and maintaining high standards of professionalism within the gaming industry. Show less

Providing Zendesk ticket support to customers with questions or problems relating to a multi-platform game. Guiding them through solutions and reporting them in the company's own system.

In this position I had to moderate, ban and restrict video/images/audio contentsconsidered controversial or sensitive on TikTok platform in accordance with internalprivate policies documents. Also attend to meeting routine, policy studies andalignments with quality team.

Providing voice, chat and e-mail support to customers with questions or problems regarding the products of one of the world's largest technology companies. worldwide. Guiding them through solutions and reporting them in the company's own system.

Providing technical support by telephone and e-mail to clients of one of the largest technology companies. Helping them to resolve or escalate to technical problems with their devices.