Lucas Nelson Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Colorado, United States

Washington, District Of Columbia, United States

- Coached a team of 20 Functional testers and provided end-to-end functional testing of Oracle CC&B and MDM bug fixes and platform changes, reporting to the Test Manager.- Facilitated training opportunities to enhance team skills and knowledge, ensuring alignment with project goals and best practices.- Coordinated Exelon resources to support testing activities, encouraging early tester engagement to verify bug fixes and ensure smooth project execution.- Ran SQL queries against the Oracle DB, to output data to be used in Power BI reports, data repairs, and data requests.

Minneapolis, Minnesota, United States

- Worked with a 3 person team supporting Jamf’s pre-release feedback program reporting directly to the manager of the Product Feedback, providing release testing and scrum facilitation.- Administered 6 beta releases of Jamf Pro, orchestrating scheduling, tester communication, and issue reporting, resulting in a 90% resolution rate of critical issues before final release.- Performed validation and testing of reported customer issues and delivered more than 20 fully documented product issues to the engineering team, reducing QA overhead by 30%.

Fort Collins, Colorado, United States

- Led a team of 3 Quality Assurance Engineers, ensuring each team member consistently reduced the number of missed defects each release by providing coaching and training opportunities.- Identified and documented over 100 defects in the first 90 days, leading to an overall increase in app stability and a 25% reduction in crashes reported.- Initiated a “Shift-left” approach to testing, encouraging QA engagement from product planning to completion, reducing critical defects and rework by 30%.- Facilitated swarm testing sessions which improved new feature reliability, bridged the gap from testers to developers, and identified up to 28 defects per session.- Introduced Swarmia and DORA metrics reporting to identify bottlenecks and areas of process improvement and reduced mean time to resolution (MTTR) by 65%.- Coordinated the mobile team's transition from waterfall to agile, improving team responsiveness to emergent needs and decreasing feature delivery time by 2 weeks.

Remote

- Served as an embedded QA engineer on the Jamf application team conducting comprehensive testing, providing feature feedback, and collaborating closely with developers.- Implemented and advocated for a ‘Risk Mitigation Review’ process resulting in enhanced remote communication, improved cross-functional collaboration, and 20% fewer critical defects.- Utilized Java and Selenium to write and end-to-end test cases for the Jamf Pro web application, reducing manual testing time, and increasing application stability.

Eau Claire, Wisconsin, United States

- Performed release-wide regression testing with a team of 7 test engineers, reporting directly to theSenior Software Engineering Manager.- Conducted a comprehensive review of existing test cases in TestRail, updating 550+ outdated testscripts, resulting in increased test accuracy and a 15% reduction to the release testing cycle.- Investigated, documented, and prioritized critical customer-facing issues, minimizing the impact on end-users and reducing the time-to-resolve by 40%

Eau Claire, Wisconsin, United States

Support personnel taking escalated cases. Specialized in Device Reprovisioning workflows. Performed server "Health Checks" on Linux, Microsoft, and macOS for customers.• Typically was able to solve imaging cases in 30 minutes after escalation.

Eau Claire, Wisconsin, United States

Support Intern while finishing my last semester at Jamf. Responsible for answering incoming customer calls, documenting cases, and running first-pass troubleshooting. Escalated and re-assigned cases as required.