I manage the UTech Service Department at the University of Utah Campus Store. We provide computer repair and service for all students, faculty and staff at the University of Utah including anyone from the President of the University to professors, to first-time students. I manage a small group of student technicians and provide training and guidance on servicing and repairing Apple products as well as Windows and a small number of Linux computers. I manage our vendor and business partner relationships and provide a variety of solutions to best fit the needs of our clients.

As Certified Apple Consultants we provided training and technical support to small to medium size businesses and home users. Managed Apple servers, networks, end user computers and IOS devices and provided some hardware repairs on out-of-warranty devices. Consulted on the purchase of new equipment and on how to keep IT infrastructures updated and running efficiently.

Member of the RCM (Remote Change Management) TeamPerform remote software upgrades to Avamar backup gridsApply software fixes and assess overall grid stability and healthApply change control strategies to ensure success

As a Genius I am responsibe for all things tech support. I support Mac hardware, software and accessories. I also support mobile IOS devices including iPhones, iPods, and iPads. I engage in face-to-face interactions with customers to troubleshoot problems with their devices and and perform any and all hardware repairs as well. My goal as a Genius is to maintain positive relationships between users and their technology, and create positive interactions that inspire learning and discovery.

As a Systems Engineer I supported Mac technology which included hardware and software repairs, server and network administration, and remote support for those devices. I managed AA number of accounts including several schools and small and large businesses. I was responsible for all technological needs related to the Mac for each of these clients.