Luca Spinello Email & Phone Number

Melbourne, VIC, AU

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

- Lead the Digital Workplace Platforms Team through the day-to-day operations (~800 monthly tickets), within SLAs and maintaining a high level of customer satisfaction- Implement reporting and insights analysis to improve customer experience and operations- Facilitate the delivery of projects, contributing to the business transformation strategy- Plan and.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

- Acted as the SME and escalation contact for the Microsoft 365 products, including Azure, Exchange, Teams, SharePoint- Proposed and implemented changes in line with the wider Technology Strategy- Assisted users with BAU requests and incidents achieving excellent customer satisfaction- Contributed to projects delivery in the Exchange, Teams and wider.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

- Support the Exchange on-premise and Exchange Online environment- Support the Microsoft 365 and Teams environment- Assist with Projects and Migrations in the collaboration space, Exchange and Teams- Facilitate the Adoption of new collaborations means with a focus on Microsoft Teams- Supported the transition to a Work From Home way of working and.

UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, The US, Middle East, Ireland, Saudi Arabia And India., GB

Member of the End User Field Services Team providing technical support face to face and remotely to 1000+ users across the company.Responsibilities:- Resolve issues related to Windows 7 and 10, Office and custom applications- Preparing and configuring new equipment for the end users, including laptops, desktops, tablets and iPhones- Assisting in the.

AU

(Contractor) Member of a Team of four L2 engineers involved in the refresh of Windows Servers and Windows Desktops in 1600 schools in Victoria.Responsibilities:- Run Microsoft Orchestrator runbooks and Powershell scripts in-line with the work breakdown schedule - Create custom Powershell script for server configuration and reporting- Resolve issues pre.

Melbourne, VIC, AU

Key Projects:- Redesign Windows Infrastructure to meet PCI DSS compliance requirements and consolidate roles and servers- Migrate 5000+ nodes from McAfee ePolicy Orchestrator to F-Secure Policy ManagerResponsibilities:- Manage five Microsoft Active Directories for a total of 5000+ users and 70+ Windows servers located in 14 sites across multiple countries.

Melbourne, VIC, AU

As a member of the Information and Communication Technology Team my role includes:- Support final users, providing technical support and/or training- Provide technical support on Windows and Mac systems- Monitor the infrastructure resolving issues or escalating to the Linux or Network Engineers - Install, configure and support Windows Server 2008 and 2012.

Melbourne, VIC, AU

Dodo is one of the most popular Australian Internet Service Provider.As a Network Support Representative (NSR Team) my tasks included supporting users, administering Windows and Linux Systems, monitoring the infrastructure and escalating to level 3 engineers when necessary.More in detail:- Provided Level 1 and 2 desktop support to internal users, both.

Teorema Engineering group is an IT consulting company Microsoft Gold Partner whom customers are medium to large enterprises (100-10.000 users).Involved as consultant in several Microsoft projects.Tasks: - Installed, configured and solved issues in operating systems, hardware and software applications (Office 2003/2007/2010, browsers, mail client like.

System engineer in an IT consulting company supporting private to small enterprises(1-50 users).- Assisted customers in the choice of their best solutions- Supplied products to the customers- Maintained inventory and products warehouse- Provided customer support both on-site and through remote connections- Installed and configured Microsoft Windows.

Seller and technician in a mobile phone shop.- Sold mobile devices and new mobile phone numbers- Configured desktops, laptops and other mobile devices- Provided customer support

Bachelor Of Engineering (B.E.), Telecommunications Engineering

High School Diploma, Accounting And Computer Science