Lucia Muttoni Email & Phone Number

Amsterdam - Rome

Rome, Latium, Italy

Coordinating, leading, training and mentoring a splendid team of 9, talented, outbound sales managers.

Berlin, Berlin, Germany

Rome Area, Italy

As Area Yield Manager I am coordinating the tasks and results of a diverse team of 7 Yielders and lead them to results and growth. Managing, leading, analysing, keep focusing, motivating, training, translating ideas into actions and results ;these are my daily activities. My aim is to have the best performing Team possibile, in the best possible eviroment and to deliver far above the expected results.

Rome Area, Italy

As a Yield Manager I am in charge of the maximization of the performances of my hotels portfolio. By making sure that the product offering is competitive in the market and managing inventory strategically to guarantee best available conditions and allocations. I am also in charge to instruct the hotel Staff to use IT tools and support them with any issue. Among the daily operations task there the assistance of Hotels in resolving major incidents and complaints. The core activity is to actively negotiate competitiveness and availability with hotels, maintaining strong personal relationship with my portfolio. A good share of my time is devoted to spot new opportunities, analyze the portfolio and doing maintenance activities. As a Yield Manager the ability to prioritize tasks, work under tight schedule and been able to stay focus is a must.

Rome

January 2014 - Present • Responsible for supporting the company Business Development Manager and Country Manager ensuring that they have the tools, support and resources needed to set them apart from the competition. • Handle customer enquiries while providing a high quality of service to each caller; may this be the BDM, a specific client or a query from a different company department. • Writing up accurate sales correspondence (Es.newletter text, press release or client communication), make sure that clients requests are handled in the correct way and sorted in timely and proper manner. • Co-ordination between the various company departments and ensuring smooth communications between internal requests and external needs.• Carry out administrative task such as data input/data base maintenance, processing information, completing paperwork and filing documents. • Take care of deploy of new clients set up and start up. Fill the contracts hard copy and confidential paper work, follow up on the technical set up for both HTML and XML-API clients. Take care of confidential correspondence within the Company and the Clients.• Follow up sales actions and contact potential clients to arrange appointments and do clients first screening for the BDM. • Assist the BDM and Country Manager by delivering reports in timely manner and keeping track of the client status. • Assist the Business Development Manager in his daily duties and tasks while providing a flow less customer service to our clients and coordinate and complete several tasks at ones as well as maintaining good customer relationships.

Rome Area, Italy

Since 2009 the company known as octopus travel split into two separated brands. I work for what it use to be "octopus travel" B2B channel but the company new name is "TravelCube.com" brand of GTA-gulliver travel associates part of Kuoni.My duty changed since the split, I don't deal with S E O sites anymore but I am still in charge of content and supporting the sales team in each sales activity and action planned by the company Managers. Lately, among the other things, I deal with the planning and the preparation of the Travelcube Fam-Trips organised and for marketing purpose. I planned and finalized travels for 10/15 guests to Barcellona, Berlin, Vienna and I am almost done with Lisbon. As I take care of the duties related to our clients, I coordinate and liaise with our RAM and our main offices located world wide, which means that I must keep in touch with colleagues from all over the world sharing know-how and information in order to help maximize sales. I work together with a team of 2 other ,very talented, girls dealing with a very diversified work flow. It is a demanding job, it takes nerves and resiliency to deal with so many and so different factors and people. Clients with different work scenarios, from the small travel agency you see in the street to the big provider of the travel industry that talks millions. I daily use the Salesforce system, the old good as400, microsoft office packages, travelcube.com web site and much more. To be short: coordination and good juggling skills, this is what it takes.

Rome Area, Italy

• Gather from sourcing teams or suppliers the content necessary to support on-going sales and promotions.• Gather from sales and marketing teams the requirements of clients and affiliates• Decide and prepare in cooperation with Sales & Mktg content for newsletters, promotions Support sales and marketing section by suggesting niche product, content suitable for all different types of promotions and clients campaigns.• Account Management xml affiliates and SEO site, suggesting products to be pushed/added to increase sales Carry Out ongoing analysis of key competitors.• Notify monthly commission to affiliates and ensure reconciliation process in line before invoices are handed over to finance for payment.

* maintaining relationships with existing customers through regular review visits; * visiting potential customers to demonstrate products and gain new markets; * acting as a contact between a company and its existing and potential markets; * contacting clients by phone to negotiate terms of an agreement and conclude sales; * gathering market and customer information; * staffing trade exhibitions and demonstrations; * negotiating variations in price, delivery and specifications with managers; * advising on forthcoming product developments and discussing special promotions; * recording sales and order information and sending copies to the sales office; * reviewing own sales performance; * gaining a clear understanding of customers' businesses and requirements; * feeding future buying trends back to employers.

As reservation Executive I worked in the German, Austria and Fairs team. The main duties were to to process new bookings, amendments & cancellations, deal with suppliers and process their queries quickly and efficiently whilst developing a good working relationship. It was required to update operations staff about the status of any bookings that cannot be confirmed within the set deadline. I was part of a customer service team responsible for ensuring a high level of service. It was very intresting since I was in constat contac with the suppliers and partners and it was part of the job to make both clients and partners satisfied with our booking service and at the same time to maximise profit both at initial booking stage

Laurea In Lingue E Letterature Straniere, Vecchio Ordinamento., History And Literature

Education record

Education record