Lucia Muttoni Email & Phone Number

Amsterdam - Rome

Rome, Latium, Italy

Coordinating, leading, training and mentoring a splendid team of 9, talented, outbound sales managers.

Berlin, Berlin, Germany

Rome Area, Italy

As Area Yield Manager I am coordinating the tasks and results of a diverse team of 7 Yielders and lead them to results and growth. Managing, leading, analysing, keep focusing, motivating, training, translating ideas into actions and results;these are my daily activities. My aim is to have the best performing Team possibile, in the best possible eviroment.

Rome Area, Italy

As a Yield Manager I am in charge of the maximization of the performances of my hotels portfolio. By making sure that the product offering is competitive in the market and managing inventory strategically to guarantee best available conditions and allocations. I am also in charge to instruct the hotel Staff to use IT tools and support them with any issue..

Rome

• January 2014 - Present
• Responsible for supporting the company Business Development Manager and Country Manager ensuring that they have the tools, support and resources needed to set them apart from the competition.
• Handle customer enquiries while providing a high quality of service to each caller; may this be the BDM, a specific client or a query from a different company department.
• Writing up accurate sales correspondence (Es.newletter text, press release or client communication), make sure that clients requests are handled in the correct way and sorted in timely and proper manner.
• Co-ordination between the various company departments and ensuring smooth communications between internal requests and external needs.
• Carry out administrative task such as data input/data base maintenance, processing information, completing paperwork and filing documents.

Rome Area, Italy

Since 2009 the company known as octopus travel split into two separated brands. I work for what it use to be "octopus travel" B2B channel but the company new name is "TravelCube.com" brand of GTA-gulliver travel associates part of Kuoni.My duty changed since the split, I don't deal with S E O sites anymore but I am still in charge of content and supporting.

Rome Area, Italy

• Gather from sourcing teams or suppliers the content necessary to support on-going sales and promotions.
• Gather from sales and marketing teams the requirements of clients and affiliates
• Decide and prepare in cooperation with Sales & Mktg content for newsletters, promotions Support sales and marketing section by suggesting niche product, content suitable for all different types of promotions and.
• Account Management xml affiliates and SEO site, suggesting products to be pushed/added to increase sales Carry Out ongoing analysis of key competitors.
• Notify monthly commission to affiliates and ensure reconciliation process in line before invoices are handed over to finance for payment.

* maintaining relationships with existing customers through regular review visits; * visiting potential customers to demonstrate products and gain new markets; * acting as a contact between a company and its existing and potential markets; * contacting clients by phone to negotiate terms of an agreement and conclude sales; * gathering market and customer.

As reservation Executive I worked in the German, Austria and Fairs team. The main duties were to to process new bookings, amendments & cancellations, deal with suppliers and process their queries quickly and efficiently whilst developing a good working relationship. It was required to update operations staff about the status of any bookings that cannot be.

Laurea In Lingue E Letterature Straniere, Vecchio Ordinamento., History And Literature

Education record

Education record