A valued member of the Family Sector team, undertaking a variety of administrative duties including,the submission of court applications, collecting fees, processing casework and corresponding toparties via email and letter.● Role required quick problem-solving and decision-making skills whilst maintaining an acute attention to detail in times of high pressure when dealing with urgent applications.● Ability to successfully manage queries from court users, in-person and via telephone, whichcommonly regarded highly sensitive topics where individuals could be distressed or exasperated.● Communicated with the public, the judiciary and other internal and external stakeholders of the courtto deliver a helpful, prompt and polite service.● Promoted from Administrative Assistant to Officer within the first month of work.

Completed as part of research for Master’s dissertation. Partnered with an international NGO toformulate a value-driven research project.● Completion of seven weeks in the field for primary data collection across multiple local communitiesin the Chimanimani National Park.● Demonstrated the importance of research ethics during the completion of semi-structured interviewswhen addressing sensitive topics associated with women’s empowerment in the home andcommunity.● Strong communication was upheld with Eco-Micaia staff to ensure adherence to community valuesand the organisation’s expectations.● Utilised the employment of a local interpreter to ensure interviewees could participate in their locallanguage.● Organised and analysed collected data to form evidence-based findings which were presented withina 12,500 dissertation and a concise 5000 project report that was presented to Eco-Micaia to supporttheir future project plans.

Role involved providing administrative and operational support within the social enterprise.● Assigned to a project which involved the creation of a successful proposal for an evolvingdevelopment project concerning sustainable food networks across four countries in South Asia.● Creation of new working techniques and monitoring mechanisms to improve productivity across arange of the project stakeholders to accomplish the designated targets on time for the proposal’scompletion.● Trusted by the wider team and the client’s team to create and format proposal documents, collatedata, take meeting minutes, operate team calendars, and support presentations.● Effectively communicated in a friendly and professional manner, on a completely digital structure.Requirement to effectively liaise across multiple time zones in South Asia whilst working remotely inthe UK demonstrating dedication to working at unsociable hours to meet project targets.