Audi Account Manager
CurrentSelling new and second hand cars according to the strategic direction of the business following forecasts and achieving targets whilst simultaneously achieving customer satisfaction. Accompanying sales of finance and insurance products on both an advised basis and via FCA adherence; at all times in full compliance with professional procedures and standards. Providing financial advice to customers on their purchase options; involving assessment of monthly budget, available capital, credit history and and loan viability and thereby achieving the ‘best deal’ for both the company and the customer.Reviewing finance documentation together with customer, advising on the contents of terms and conditions, providing explanation where appropriate. Thereafter, submitting the documentation, obtaining all pre-approvals and approvals from various financial organizations. Managing the logistics of the entire car sales cycle, order processing, transport coordination, (times, dates and locations) in many cases involving liaison with multiple Audi dealers across the country. Relationship management; working on the basis of referrals and recommendations, as well as ad hoc enquiries. Vitally important to this role is maintaining a strong customer connection, to ensure repeat customers and repeat revenue building all the while customer trust in both myself as an account manager but also the Audi brand.Negotiating with customers on price and appraising/valuing all part exchanges and negotiating with other dealers for stock availability.
