Lucy Henden Email & Phone Number

At FranklinCovey, we transform organisations by building exceptional leaders, teams, and cultures that get results. When organisations partner with us, their people change behaviour—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behaviour. It is combined with a team of experts, a dynamic behaviour change platform, and key metrics that deliver exceptional results again and again.

A senior and influential role, sitting across both the Cosy Club and Loungers brands. Responsible for the strategic development of the Loungers site, operations and head office teams with over 4500 employees. Key Achievements: Design and application of the people development & training strategy from concept to reality. Creation and delivery of a new appraisals and salaried bonus process across all levels.Successful design and introduction of the company app. Driving all existing and new training, HR, H&S processes through the application giving full view of the training status of all employees. Creation and delivery of a lively, effective and popular management development initiative attended by all site leaders across both brands. Design and delivery of a world class head office induction providing every new manager with exclusive access to the senior leadership team. Responsibilities: Leading the training department in the execution of the people development strategy.Working closely with the C-Suite and senior stakeholders to ensure the health, safety, engagement and development of people. Coaching and support of site, head office and operations teams.Execution and tracking of the training calendar. Engagement and management of external consultants.Development, control and reporting of the training budget across both brands. Maintaining the company reputation and vision through character and good intent. Discussing and reporting results and progress to the board.

Uk

To support the delivery of the business plan by driving commercial performance through the induction, training & development of the restaurant, management & operations teams. Achievements:* Design, introduction & embedding of a new induction programme across each restaurant level.* Design, delivery & management of an award winning Head Chef Academy, supporting Zizzi to achieve its strategic intent of increasing covers growth, significantly reducing Head Chef turnover & showing positive improvement on food related complaints. * Introduction & implementation of level 2 & level 4 apprenticeship programmes for junior chefs & managers. * Design of an extensive toolkit for use by the restaurant teams to deliver excelling service to customers.Responsibilities:* Motivating teams through the design & delivery of inspirational business building training events & workshops.* Giving new management recruits the best experience by training, managing & developing the top restaurant managers to deliver excellent inductions producing passionate & skilled leaders.* Keeping the restaurant teams at the top of their game with the design of new initiatives & providing continuous improvement of existing learning support at each level following the 70/20/10 model. * Training, calibration & motivation of a team of GM Trainers.* Delivery of inspiring new product training & materials to the operations & management teams.* Management of external suppliers including e-learning, apprenticeship providers, design and training consultants.* Managing the training calendar, attendance tracking & monitoring effectiveness through questionnaires & skills assessments. * Control of the e-learning portal. * Building strong relationships with, influencing & managing key stakeholders across all levels of the business. * Playing a key role in supporting new openings & refurbishments.* Supporting the performance of restaurants by providing ad hoc interventions, feedback & coaching.

Uk & Ireland

Compass Group UK and Ireland are the UKs largest provider of facilities management and contract catering services working alongside and inside many of the UKs best known companies, institutions and sectors including retail, hospitality, security, sports arenas, education and armed forces. Responsible for the strategic development of the frontline teams across Compass Group UK and Ireland with an approximate audience of 50,000+ frontline team members at any one time. Development, delivery and management of frontline training materials with the aim of increasing the capability of the frontline teams.Design, delivery and evaluation of apprenticeships in Management and FM all achieving over 90% successful pass rates.

Responsible for the design, implementation and delivery of the training strategy for the Holland & Barrett/Julian Graves Brand.

Providing bespoke solutions to training and personal development needs for individuals and business. Specialising in motivation coaching, helping people to reach their goals using a powerful toolkit of techniques and coaching experience.

Reporting to the HR People Development Director in a small training team covering the whole of the UK. Training delegates from Support Manager to Area Manager.