Lucy King Email & Phone Number

Bremen, GA, US

Chicago, Illinois, United States

• Account owner for up to 20 Standard Law Enforcement/Fire Rescue agencies. I set up users, roles, permissions, workflows, create forms, and Early Intervention policies for SaaS data analytics platform.
• Train customers on platform use, creating PowerPoint presentations and doing program walk-throughs.
• Work closely with Data team to complete migrations and integrations.
• Serve as first line of contact, troubleshooting issues and creating tickets for appropriate teams to work toward resolution.
• My COO started referring to my Implementations as “The Lucy Method” as I have been able to regularly get clients live in under 45 days, reducing churn and resulting in higher satisfaction scores.

Carrollton, Georgia, United States

• Carrollton Rainbow Inc. is a 501(c)3 non-profit with a mission to create a safe, supportive and inclusive environment for the LGBTQIA+ community and allies in the Carrollton, GA & West Georgia area through community.
• Organize and plan events for the LGBTQIA+ community/allies of the west Georgia area, including the annual Carrollton Pride festival, which had an estimated attendance of over 1,400 people in 2023.
• Social media management utilizing tools such as Odoo/OnlySocial. Manage Facebook group that has grown to over 1,000 members in 2024, doubling membership from 2023.
• Oversee board activities and planning, delegation of duties, volunteer support, and community advocacy.
• Research grants, manage CRM and donation platforms.

Photography, painting with acrylic and mixed media, as well as general crafting and creative design.

Tampa, Florida, United States

• Collaborate with cross-functional teams to resolve complex technical issues and ensure successful implementation of projects.
• Provider registrations related to Claims/ERA, prescribing, EPCS, labs. Medical Practice setups for the Intergy software including RX, Statements, Claims, ERA, Eligibility, PDMP enrollment and integrations with third.
• L3 Prescription escalation support specialist.
• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.
• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.
• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

Carrollton, Georgia

• Collaborate with cross-functional teams to resolve complex technical issues and ensure successful implementation of projects.
• Provider registrations related to Claims/ERA, prescribing, EPCS, labs. Medical Practice setups for the Intergy software including RX, Statements, Claims, ERA, Eligibility, PDMP enrollment and integrations with third.
• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.
• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.
• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

Carrollton, GA

• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.
• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.
• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

Carrollton, GA

• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.
• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.
• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

Carrollton, GA

Carrollton, GA

• Assist borrowers in the loan application process to ensure a smooth and efficient experience, process titles, and manage accounts.
• Collection of past-due accounts and negotiating repayment terms with customers for delinquent loans to minimize loss.
• Generate detailed reports for management on billing and collection activities.
• Delegation of tasks and assistance with other branches’ past-due collections. Conflict management.

Carrollton, GA

• Assist borrowers in the loan application process to ensure a smooth and efficient experience, process titles, and manage accounts.
• Collection of past-due accounts and negotiating repayment terms with customers for delinquent loans to minimize loss.
• Generate detailed reports for management on billing and collection activities.
• Assistance with other branches’ past-due collections. Conflict management.

Atlanta, Georgia, United States

• Servicing customer accounts, managing high dollar cash transactions for personal and business accounts while also following security protocol and safety regarding personal information.
• Exceeded sales goals in credit cards by offering customers pre-approved credit applications during transactions.
• Attention to detail by calculating accurate end-of-day balances and account transactions.

Receive cash, check and credit payments, maintain daily ledger.Doubled location earnings within four months.Reduced number of past-due tenants by practical collections.

Diploma, High School/Secondary Diplomas And Certificates

Psychology

Liberal Arts And Sciences, General Studies And Humanities