• Account owner for up to 20 Standard Law Enforcement/Fire Rescue agencies. I set up users, roles, permissions, workflows, create forms, and Early Intervention policies for SaaS data analytics platform. • Train customers on platform use, creating PowerPoint presentations and doing program walk-throughs. • Work closely with Data team to complete migrations and integrations.• Serve as first line of contact, troubleshooting issues and creating tickets for appropriate teams to work toward resolution.• My COO started referring to my Implementations as “The Lucy Method” as I have been able to regularly get clients live in under 45 days, reducing churn and resulting in higher satisfaction scores.

Carrollton Rainbow Inc. is a 501(c)3 non-profit with a mission to create a safe, supportive and inclusive environment for the LGBTQIA+ community and allies in the Carrollton, GA & West Georgia area through community outreach, education, advocacy, and engagement.• Organize and plan events for the LGBTQIA+ community/allies of the west Georgia area, including the annual Carrollton Pride festival, which had an estimated attendance of over 1,400 people in 2023.• Social media management utilizing tools such as Odoo/OnlySocial. Manage Facebook group that has grown to over 1,000 members in 2024, doubling membership from 2023.• Oversee board activities and planning, delegation of duties, volunteer support, and community advocacy.• Research grants, manage CRM and donation platforms.

Photography, painting with acrylic and mixed media, as well as general crafting and creative design.

• Collaborate with cross-functional teams to resolve complex technical issues and ensure successful implementation of projects.• Provider registrations related to Claims/ERA, prescribing, EPCS, labs. Medical Practice setups for the Intergy software including RX, Statements, Claims, ERA, Eligibility, PDMP enrollment and integrations with third parties such as Change Healthcare.• L3 Prescription escalation support specialist.• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

• Collaborate with cross-functional teams to resolve complex technical issues and ensure successful implementation of projects.• Provider registrations related to Claims/ERA, prescribing, EPCS, labs. Medical Practice setups for the Intergy software including RX, Statements, Claims, ERA, Eligibility, PDMP enrollment and integrations with third parties such as Change Healthcare.• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

• Telephone and chat-based support, assisting clients with technical issues, troubleshooting a variety of software problems.• Knowledge base contributions to improve customer self-service capabilities and reduce customer support inquiries.• Ensure patient privacy and confidentiality by following HIPAA standards and guidelines.

• Assist borrowers in the loan application process to ensure a smooth and efficient experience, process titles, and manage accounts.• Collection of past-due accounts and negotiating repayment terms with customers for delinquent loans to minimize loss.• Generate detailed reports for management on billing and collection activities.• Delegation of tasks and assistance with other branches’ past-due collections. Conflict management.

• Assist borrowers in the loan application process to ensure a smooth and efficient experience, process titles, and manage accounts.• Collection of past-due accounts and negotiating repayment terms with customers for delinquent loans to minimize loss.• Generate detailed reports for management on billing and collection activities.• Assistance with other branches’ past-due collections. Conflict management.

• Servicing customer accounts, managing high dollar cash transactions for personal and business accounts while also following security protocol and safety regarding personal information.• Exceeded sales goals in credit cards by offering customers pre-approved credit applications during transactions.• Attention to detail by calculating accurate end-of-day balances and account transactions.

Receive cash, check and credit payments, maintain daily ledger.Doubled location earnings within four months.Reduced number of past-due tenants by practical collections.