I introduce students into to the world of automotive theory and repair. I utilize the G-W Online textbook, utilizing donated and 'live' vehicles to demonstrate a variety of different automotive systems. We also prepare students for the Entry-Level ASE certifications.

Assist in creating lesson plans and instruct Special Education students in programs such as Adobe Illustrator, Photoshop CS5, MS PowerPoint and Excel.Provide guidance to students in obtaining employment by coordinating internships and job opportunities.

I am responsible for the operation of the Go-Kart facility and equipment. I maintained all mechanical and safety items, ensured all protocols are adhered to by camp staff and campers.

I oversaw the quality provided by the Dealer Parts Representatives by monitoring actual recorded calls and discuss the positives and areas of improvement. The Support Analyst also functions as an intermediary/advocate between dealers and MBUSA to resolve all issues/inquiries, and ensure efficient Dealer Parts Services related activities. Excellent interpersonal, verbal, written and presentation skills. Ability to gather and exchange information and insights from individuals or groups by using well-developed questioning and listening skills. Advanced level of proficiency in all Microsoft Applications (i.e. Word, Power Point, Excel, Aspect)Specialties:Mercedes-Benz Vehicle and Part Knowledge, Systems and Process Trainer, IT Network experience, call center agent evaluator and coach

Supported MB Dealer body with difficult part logistic issues. Assisted dealers by acquiring hard to find parts with other dealers, worldwide PDC's and local sources.

Provide automotive part support to the entire MB dealer network. Assist management with ad hoc reporting.Mentor new agents with on-the-job training.