Luis Hernandez Email & Phone Number

Charlottesville, VA, US

United States

San Antonio, Texas Area

San Antonio, Texas Area

• Overseeing day to day gym operations and member activities.
• Website maintenance and responding to general inquiries from potential new members
• Handling member requests and payment processing for memberships
• Overseeing monthly profit and loss report
• Ordering supplies
• Vendor communication for supplies and events

San Antonio, Texas Area

Daily review of member profiles and analytical reports to mitigate financial and reputational risks.Completed loss analysis on alerts and cases to identify emerging trends and partnered with leadership to develop countermeasures to identify, detect and prevent potential threats.Provides timely response to Executive Resolution Teams, Office of the CEO, and.

San Antonio, Texas Area

• Analyzing customer checking accounts and debit card activity for potential fraud
• Receiving inbound calls and assisting customers with resolving potential fraud issues.
• Compiling daily fraud reports
• Reviewing daily reports and performing outbound calls to customers as needed
• Performing high level verification on all customers.
• Completing special projects and assignments as requested by management

Asheville, North Carolina Area

• Responsible for overseeing Loss Prevention teams for the distribution center in North Carolina as well as the call center in San Antonio, TX.
• Ensuring quality of shipments to retail stores and investigating and loss and thefts
• Executing all safety and security policies provided by the company
• Oversee a total of 14 Loss Prevention Representatives and 1 Loss Prevention Analyst
• Meeting weekly with Loss Prevention Analyst to review current fraud trends and implement further exception reporting.
• Audits of warehouse and third party vendors to ensure security compliance and cargo security.

San Antonio, Texas

• Management of Loss Prevention Team on site at the call center
• Executing all safety and security policies provided by the company
• Implementing and conducting new hire training and orientation
• Fire Evacuation and Active shooter training
• Maintaining accident reporting
• Identifying fraud trends through exception reporting and implementing best practices to deter and prevent further fraud.

Mcallen, TX

• Assisting Store Manager with process improvements
• Maintaining Safety and Shrink program for the store
• Overseeing all Operations within the store
• Ensuring all necessary store equipment is operational
• Maintaining store budget and Profit and Loss statement each month
• Overseeing Front End, Vault, Back Office and Receiving Personnel

Laredo, TX

• Supporting safety and shrink reduction programs
• Monitoring CCTV to identify internal and external thefts
• Utilizing exception reporting to identify theft and fraud trends
• Monitoring physical security of the building and associates
• Assisting the Loss Prevention Manager to identify and resolve shrink issues throughout the store
• Apprehending any individuals suspected of theft within the store per company policy.

Laredo, TX

• Supporting safety and shrink reduction programs
• Monitoring CCTV to identify internal and external thefts
• Utilizing exception reporting to identify theft and fraud trends
• Monitoring physical security of the building and associates
• Assisting the Loss Prevention Manager to identify and resolve shrink issues throughout the store
• Apprehending any individuals suspected of theft within the store per company policy.