Luis Hernandez Email & Phone Number

Charlottesville, Va, Us

United States

San Antonio, Texas Area

San Antonio, Texas Area

• Overseeing day to day gym operations and member activities. • Website maintenance and responding to general inquiries from potential new members• Handling member requests and payment processing for memberships• Overseeing monthly profit and loss report• Ordering supplies • Vendor communication for supplies and events • Leading daily classes of 10-20 +athletes• Development of programming for daily classes

San Antonio, Texas Area

Daily review of member profiles and analytical reports to mitigate financial and reputational risks.Completed loss analysis on alerts and cases to identify emerging trends and partnered with leadership to develop countermeasures to identify, detect and prevent potential threats.Provides timely response to Executive Resolution Teams, Office of the CEO, and other key executives on member complaints tied to account compromises, account takeovers, deposit holds, account restrictions, denial of new and existing accounts/products, etc.Proactively identified opportunities to improve operational effectiveness.Routinely trained on new processes and performance standards.Provides feedback for improvements to process and policies.Maintained individual performance against individual and team goals. Maintained regular individual and team training on all designated financial policies and procedures

San Antonio, Texas Area

• Analyzing customer checking accounts and debit card activity for potential fraud• Receiving inbound calls and assisting customers with resolving potential fraud issues.• Compiling daily fraud reports • Reviewing daily reports and performing outbound calls to customers as needed• Performing high level verification on all customers. • Completing special projects and assignments as requested by management

Asheville, North Carolina Area

• Responsible for overseeing Loss Prevention teams for the distribution center in North Carolina as well as the call center in San Antonio, TX. • Ensuring quality of shipments to retail stores and investigating and loss and thefts• Executing all safety and security policies provided by the company• Oversee a total of 14 Loss Prevention Representatives and 1 Loss Prevention Analyst • Meeting weekly with Loss Prevention Analyst to review current fraud trends and implement further exception reporting. • Audits of warehouse and third party vendors to ensure security compliance and cargo security. • Identifying fraud trends and reviewing them with the analyst to determine best course of action on stopping gift card, credit card and refund fraud. • Partnering with local law enforcement on investigations of ORC rings and theft cases.• Implementing training for Loss Prevention teams as well as operations team to ensure safety and security compliance• Overseeing GPS monitoring program for cargo security program. • Conducting new hire orientations, to include active shooter training• Interviewing associates and management suspected of theft • Pre-employment interviews of management level candidates

San Antonio, Texas

• Management of Loss Prevention Team on site at the call center• Executing all safety and security policies provided by the company• Implementing and conducting new hire training and orientation• Fire Evacuation and Active shooter training• Maintaining accident reporting • Identifying fraud trends through exception reporting and implementing best practices to deter and prevent further fraud. • Meeting with Loss Prevention Analyst to review current fraud trends and implement further exception reporting. • Meeting with Call Center Management to discuss fraud trends and Loss Prevention best practices. • Monthly/weekly meetings with LP teams and Management • Interviewing associates or management suspected of theft

Mcallen,Tx

• Assisting Store Manager with process improvements • Maintaining Safety and Shrink program for the store• Overseeing all Operations within the store• Ensuring all necessary store equipment is operational• Maintaining store budget and Profit and Loss statement each month • Overseeing Front End, Vault, Back Office and Receiving Personnel • Conducting coaching and training for associates, both formal and informal, including record keeping• Providing customer service to all customers and responding to escalated customer inquiries • Monthly Safety Team Meetings • Attending Weekly Staff Meetings and providing stores Profit and Loss and Safety summaries • Overseeing yearly store inventory process . Reduced shrink by over .25% and .37% respectively in two years.

Laredo,Tx

• Supporting safety and shrink reduction programs• Monitoring CCTV to identify internal and external thefts • Utilizing exception reporting to identify theft and fraud trends• Monitoring physical security of the building and associates • Assisting the Loss Prevention Manager to identify and resolve shrink issues throughout the store• Apprehending any individuals suspected of theft within the store per company policy. • Daily and weekly audits for safety, shrink and material handling compliance. • Any other duties as assigned by the Loss Prevention Manager.

Laredo, Tx

• Supporting safety and shrink reduction programs• Monitoring CCTV to identify internal and external thefts • Utilizing exception reporting to identify theft and fraud trends• Monitoring physical security of the building and associates • Assisting the Loss Prevention Manager to identify and resolve shrink issues throughout the store• Apprehending any individuals suspected of theft within the store per company policy. • Any other duties as assigned by the Loss Prevention Manager