Luis Javier Gutierrez Email & Phone Number

Zurich, ZH, CH

Laval, Québec, CA

• Manage IT projects, from definition to production, including budget, schedule, quality, risks, change and resource management ensuring a smooth transition of deliverables to the Operations and Support teams
• Successfully leading the transformation of the OPUS collection fare card readers, which speed up boarding and improves universal accessibility through a larger screen, improved audio function and an optimized location;
• Leading the project that replaced transport tickets’ point of sale terminals with new up to date technology;
• Roll out of the open payment solution for buses in Laval using Visa and MC credit cards - a Canadian first, attracting new riders, both occasional and tourist, by making it easier to lean toward public transit;
• Technological update of an automated call system for paratransit into a SaaS solution;

Laval, Québec, CA

• Manage to develop and improve Windows-based and web-based applications, reports and interfaces, according to client's needs. Développer et améliorer des applications de bureau et web, des rapports et des interfaces.
• Responsible for the TimeSheet application. Création et maintien du logiciel pour la gestion de feuilles de temps, du temps supplémentaire, des absences et de la formation
• Lead the creation and update applications' documentation. Documenter et mettre á jour la documentation des applications

Montreal, Québec, CA

• Provide telephone and remote support to customers in all branches of Hewitt in Quebec, Ontario and Maritimes
• Technically document user’s needs into requirements for SAP instances: ECC, BW and CRM
• Identify, evaluate, prioritize and solve issues related to SAP and Windows platform within the agreed SLA
• Solve technical issues for users in SAP instances, AS 400, Windows and web applications
• Manager user accounts for applications: Windows, SAP, AS 400, Blackberry

• Document and deliver user’s needs of SharePoint 2010 sites, pages, document libraries or workflows in MS SharePoint 2010 and SharePoint Designer
• Build documents related to databases and technical architecture of e-Solutions for Corporate Portal
• Plan and manage small and medium projects (schedule, budget and resources) in SharePoint 2010

Global, US

• IT Technical Costumer Service Support via Phone, Email, Online Chat session and Real time remote session in English, French, Portuguese and Spanish

Woking, Surrey, GB

• As a project manager, I have successfully completed a large number of projects for SAP ER and Windows platforms.Main achievements
• Accomplished of the project that introduced ITGC (Information Technology General Controls) which enabled the development of controls for SAP applications and infrastructure in accordance to Article 404 of the.
• Managed the execution of the ADM project (Application Development and Maintenance) that implemented SAP Application Support Outsourcing Services (ECC, BW, CRM and Portal) contract for SABMiller Latin America
• Lead the “Essential Practice Compliance” project that aimed to protect the external and internal perimeter of the SABMiller data network (routers, switches, servers, DMZ, etc.) using the Verizon Business Security.
• Successfully developed Bavaria’s Corporate Portal using MS SharePoint 2007 and 2010
• Lead the migration of legacy systems to new systems or applications

Bogotá, CO

IT Technical support and training to Steering Committee

Comprehensive Project Management Course, Project Management

Executive Mba Program, Business Administration Diploma

Ingeniero De Sistemas / It Systems Engineer, Ingenierias/ Engineering

High School Diploma