Luis Lopez Email & Phone Number

Los Angeles, Ca, Us

Production Support:- Removing impediments and managing dependencies for continuous delivery and improvement- Innovating practices and frameworks to improve team collaboration, self-organization and delivery(Cutting down average SLA from 82 days to 39 days in just 1 month)- Incorporating and maintaining Agile ceremonies, artifacts and principles into team practices and work products- Reporting team metrics and using them to improve team's work- Consolidating, sharing and reporting feedback and metrics to improve team- Communicating regularly with leaders across the organization to ensure transparency on project deliverables

Washington, District Of Columbia, United States

IT Sales: - Redesigned the Auto Sales application from the ground up to make it more user-friendly and appealing- Incorporated Agile ceremonies, artifacts and principles into team practices and work products- Removed impediments and managed dependencies for continuous delivery and improvement to support Release Train Engineers, Product Teams & Delivery Teams - Communicated with leaders across the organization regularly to ensure transparency on project deliverables- Facilitated the discovery process with stakeholders to identify requirements and expected outcomes- Created, modified, and maintained User Stories in conjunction with Product Owner & team using the INVEST technique- Innovated practices and frameworks to improve team collaboration, self-organization and delivery

Washington, District Of Columbia, United States

IT Sales: - Researched and implemented improvements to the Sales application to increase Online Sales- Coached a 10-person team on Agile practices and ceremonies to improve project and product delivery- Supported multiple projects simultaneously in a dynamic environment- Managed the requirements gathering process with proficiency using analytical tools such as Azure DevOps

Multiline Systems: - Transferred and tested GEICO Multiline Systems’ on-premise data into Azure databases- Developed test plans and scenarios to ensure the highest quality deliverable- Mapped SQL data and created SQL queries to facilitate testing- Communicated technical details and discussions to non-technical audiences

Telecommunications Department: - Transformed the entire department (100+ people) from Waterfall to Agile- Created GEICO’s first in-house Interactive Voice Response (IVR) application (15-member team project)- Recorded, compiled and presented Sprint & Quarter metrics- Established and streamlined processes for team leads

Washington D.C. Metro Area

Rotational Leadership Development Program: - Progressed through various IT areas to learn the technology operations- Conducted mentorship meetings with senior executives- Developed goals and individual improvement plans for 12 team members- Streamlined processes to improve team and business efficiency- Recorded, compiled and presented Sprint & Quarter metrics to management

Greater San Diego Area

Trivia Host at various bars throughout San Diego county. Events can range from 5 teams (~25 people) to 30+ teams (150+ people).

Washington D.C. Metro Area

Trivia Host at various bars throughout DC. Crowds and bars range in sizes. Events can range from 5 teams (~25 people) to 30+ teams (150+ people).

University Of California, Riverside

Welcomed 3500+ students and 2200+ families for UCR's orientation program.Supervised 47 Orientation Leaders throughout the summerPresented in front of various audiences throughout all Orientation sessions (300+ people per session)Led Orientation Leaders through 20+ days of trainingDeveloped presentations, handouts and activities for training as well as for our Orientation ProgramConducted individual/group interviews to assist with the recruitment and selection

University Of California, Riverside

Supervised 7 Resident Service AssistantsAssisted 2000+ Housing Residents, outside customers and the campus communityDirected office operationsResponded to Housing emergencies and supervised Resident Advisors when "on call"Conducted staff meetings, 1 on 1 meetings, and staff evaluationsFacilitated professional development for the staffInterviewed potential new staff members

University Of California, Riverside

(ENgineering SUccess REtention)Advised a team of 10 first-year engineering students as they completed a project consisting of building an energy generating windmill.Met with students on a weekly basis for 2-3 hrs at a time.Provided students with resources to be successful in their engineering major and in college as a whole.

University Of California, Riverside

Guided over 5,000 first-year students welcoming through their orientation; as well as over 2,500 students' guests.Facilitated small groups (15 students) and large groups (60+ students) through activities and discussions.Presented the vast amount of resources UCR has to offer to orientation participants.Provided advice and answered questions as need be.

University Of California, Riverside

Promoted an inclusive, safe and diverse environment that fostered personal, academic and professional growth.Provided over 1000 residents with on-campus and off-campus resources to ensure their success as college students as well as members of society.Planned, organized and led over 15 events during the year my 300+ residents.Mediated various roommate conflicts throughout the year.

University Of Redlands

Advised the students on the requirements for college.Promoted a safe environment that encouraged their social, professional and academic growth.Facilitated small and large group discussions about their summer classes.

Bachelor Of Science, Bioengineering, Bioengineering, Cum Laude (3.619)

Activities and Societies: Tau Beta Pi National Engineering Honor Society Golden Key International Honor Society Residence Hall Association.

High School Diploma, H.S. Diploma, Valedictorian

Activities and Societies: FIRST Robotics club, MESA club, cross country, track & field