Luis Munoz Email & Phone Number

Panama City Beach, Florida, United States

Configuring switches and routers to grant users, and printers access within the NMCI network. Aiding both local and remote sites by managing port configurations, implementing security measures like 802.1x and MAB protocols and troubleshooting network connectivity issues. Adapting VLAN setups to accommodate NMCI network users, developers, and printers as needed.Managing the installation and removal of diverse network hardware, encompassing switches, routers, wireless access points, patch panels, and peripheral devices. Sanitizing the old network devices that we remove and preparing them to be shipped back. Handling the patching of switches and routers for copper and fiber connections, while ensuring meticulous cable organization.Resolving issues concerning end-user network connectivity from wall jacks to fiber patch panels. Ensuring optimal fiber performance by maintaining ideal optical signal levels for swift transmission to the distribution router, and conducting maintenance activities like cleaning or replacing fiber cables whenever necessary.

Panama City, Florida, United States

• Cisco CUCM 10.5 o Configured Ad Hoc teleconferencing o Built new call managers o Added new phones to the call manager o Configured and troubleshot Cisco Disaster Recovery Backup o Troubleshot VOIP and VOSIP issues with DISA ESGS• Patching “Cisco routers, switches and ASA firewalls” to match DISA STIGS o Backed up network configurations o Updated Cisco firmware o Updated Cisco configuration• Troubleshot network connectivity issues “NIPR, SIPR, CTRX” o Checking for blocks on firewalls, switches and routers o Adding/editing rules on the firewall, switches and routers o Updating default routes on Network Encryptor after step site change o Getting routers and switches out of ROMMON o Locating endpoints on access switches o Verifying and assigning Vlans to ports o Adding and deleting Vlans from trunks • Network Encryptor o Backed up configurations o Upgraded firmware o Configured from scratch o Added/removed routes per GAA• Network Cabling o Ran, terminated and tested Cat6 shielded twisted pair ethernet cables for most of the MSC o Made and tested Cat6 cables as needed for the MSC o Made and tested Cat5 and Cat6 cables as needed for ESB4 and ESB5

Panama City, Florida Area

• Supported Point of Sales and Front Desk systems 24/7 3-hotel operation.• Junior Network Admin duties such as but not limited to configuration, installation and deployment of networking equipment, like the configuration/deployment of 30+ HP/Aruba switches w/multi Vlans• Deploy/troubleshoot cabling ethernet/fiber/speaker • Maintained wi-fi system for 3 hotel properties with over 500 access points.• Helped deploy and maintain Digital Watch Dog CCTV system with over 180 IP cameras. 98tb storage.• Assisted with the development and maintained network documentation and diagrams.• Deployed PRTG for network and server monitoring and alerting.• Maintained 3 IP phone systems. Mitel and Commexchange.• Move, add and changed user profiles, systems and cabling.• Trouble-shot and resolved Network issues as well as hardware issues.• Updated domain computers from Windows 7 to Windows 10 across multiple locations.• Deployed and maintained new computers across multiple locations.• Managed and implemented patch/security updates for all computers across multiple locations.• Provided help desk support across multiple locations managing and updating trouble tickets.

The Pearl, Santa Rosa Beach, Florida, United States

• Front desk/guest service duties• Roll the business day and prepare the end of day report in OPERA (PMS)• Prepare, organize and distribute departure/arrivals reports

Camp Arifjan, Kuwait

• Sorted accountable and unaccountable mail• Inspected outgoing packages and parcels for compliance• Loaded truck with outgoing mail

Kuwait

• Was instrumental in saving the company over 2.5 million dollars in unproductive time per year.• Planned layouts of stockrooms, warehouses, and other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.• Trained and managed 10 people in database management, how to take proper photo ID pictures according per the specifications of the Kuwaiti Ministries to include Gulf Cooperation Council rules for forensic identification and achieved significant improvements in their productivity.• Designed, implemented, and evaluated staff training and performance measurement criteria.• Trained 10 people in various Photoshop techniques as well as lighting techniques in order to achieve optimal photo quality.

Camp Arifjan, Kuwait

• Design flyers, posters, banners, brochures, t-shirt designs, certificates etc. for MWR Events• Create and update monthly events calendar. • Photograph MWR events, arrange and enhance photos for distribution and or presentations.• Assist with the mission statement as well as media plans.

Network Support Technician And Network Infrastructure Ccc, Network Administration/ Cyber Security, 4.0

Activities and Societies: Gulf Coast State College Crops Tigris member ((Cyber-Security honors and demonstration team) Phi Theta Kappa.

B.A In Media And Communication Arts, (Advertising And Public Relations) Minor In Photography And Graphic Arts

Activities and Societies:  Graduated Magna Cum Laude  Dean's list (3 yrs.)  Golden Key National Honor Society (2 yrs.)  Athletic Honor.