Luis Quesada Email & Phone Number

Arlington Heights, Illinois, United States

• Lead, coach, and develop supervisors to increase operational and personnel performance• Ensure team maintains data accuracy and maintains other dispatch support functions as other departments use the core information from our team to make strategic decisions• Lead daily operations of the supervisor team, through cross-departmental collaborative communication, conduct root cause analysis and develop real-time tactical planning and support during regular and irregular operations, and serve as an escalation point for real-time operational needs of the team• Proactively lead our team to find and create opportunities for station readiness, update departmental policy and procedures, improve diversion handing and recovery with a goal of ensuring operational success and meeting customer needs• Navigate a stressful, fast-paced, real-time, and multi-issue environment by communicating and identifying key operational needs and risks• Establish, develop and maintain relationships with key partners from the network operation center, airport operations, vendors and other teams • Support network and airport operations teams ensuring station readiness, awareness of operational needs, irregular operations planning and create support initiatives to drive operational performance through collaborative decision-making, strategic planning and irregular operations management• Provide consistent and ongoing communication of operational updates between support stations, service partners, external agencies, department directors, and the network operation center• Conduct in-person station visits to develop relationships with local teams and increase proactiveness in ensuring diversions capabilities and efficiencies are maximized while retaining information on station restriction(s) for future strategic operational planning with an aim to limit operational impact

Washington Dulles International Airport; Dulles, Virginia, United States

• Plan and manage the execution of daily operations while communicating irregularities and dynamic changes in the operational environment• Make tactical decisions as needed based on strategic planning and analytical thinking and escalate significant operational challenges• Lead team briefings to ensure all current operational issues and initiatives are communicated to ensure safety, reliability, and customer satisfaction• Maintain thorough situational awareness for process failures and engage with team members as needed to resolve operational challenges• Research and process statistical information into analytical platforms in order to present to department employees and area leadership• Provide objective feedback on root cause analysis for metric failures while identifying adjustments required to prevent future occurrences• Identify business process improvements and automation opportunities that results in lower costs, decreased staffing risks and/or more accurate and timely data in the planning process• Monitor and support team performance while acting to ensure daily, quarterly, and yearly company goals are met• Developed and provided training of standard work for continuous process management and improvement• Developing and implementing company safety strategy • Set up the next day’s operation to ensure the most efficient operation is available• Build daily work schedule for department ensuring staffing requirements are met while adjusting for irregular weather, planned events, and/or training• Report local station performance on daily system wide network conference call• PROJECTS OF NOTE:o Led department in VPP re-certification. Station overall was re-certified. o Led cross departmental training for entire department

Washington Dulles International Airport; Dulles, Virginia, United States

• Actively monitor area of responsibility while communicating deviations• Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs• Confirm security protocols have been met to begin flight operations• Coordination analysis and communication of operational situation during irregular operations• Conduct root cause analysis and develop real-time tactical plans• Provide feedback and trend analysis on operational performance• Identify changes required to overcome operational challenges• Coordinate logistics for customer or employee injuries and aircraft damages• Develop tactical plan to address all issues in area of responsibility to achieve optimum operational performance• Work with all stakeholders to ensure accurate information is maintained• Complete daily shift report of operational performance to provide to the station operations shift manager• Participate in various solo and group projects/meetings that focus on operational or non-operational efficiency• Maintain vendor relationships to ensure their performance aligns with company goals and standards• PROJECTS OF NOTE:o Increased operational communication between frontline employees and support departments with additional communication tools