Luis Rivera Email & Phone Number

Howell, NJ, US

• Experience working with clients in multiple industries including financial, legal, education andhealthcare.
• Selected by Management as the senior on site Engineer for All Covered’s largest legal NYC client.Manage client’s desktop environment including; Windows security patching, application patch management,rollout of new and.
• Upgraded key server based client systems. Upgrades included; RSA server, Blackberry Enterprise Server,AppSense suite (Application Manager & Management Center), and Trend Micro antivirus software on bothservers and.
• Created customized MSI packages for; iManage document management, Workshare Professional and Paynedocument automation suite.
• Lead resource for resolving and troubleshooting issues with business critical applications such asiManage document management, Workshare, Citrix, RSA, Windows Environment (A/D, DHCP, DNS), AWS,Salesforce and Microsoft.
• Created IT Knowledge base and end user documentation. This included documentation for end userproduct training and IT process and feature documentation.

• Excelled in client facing role for IT service engagements by providing consulting in network design, installation, and configuration. Utilize working knowledge of Window based operating systems and industry standard.
• Improved company’s cloud presence and virtual server support with successful builds and configurations of virtual servers via Hyper-V. Proven ability to deploy bare metal servers for virtual hosting.
• Strengthened Gig Werks infrastructure documentation with robust technical and operational specifications. Maintained optimum network operating systems for client engagements with continuous testing and modifications in.
• Provided stability to infrastructure division while Senior Systems Engineers focused on premium on-site client service engagements. Quickly became the “go to” resource in the business to provide support for Microsoft.
• Maintained Gig Werks Microsoft Gold Partner status by passing industry standard examinations and receiving two Microsoft certifications within first six months as a full time resource.