Luis Rivera Email & Phone Number

Howell, Nj, Us

▪ Experience working with clients in multiple industries including financial, legal, education andhealthcare.▪ Selected by Management as the senior on site Engineer for All Covered’s largest legal NYC client.Manage client’s desktop environment including; Windows security patching, application patch management,rollout of new and updated software, Citrix desktop, iManage document management and other third partydesktop software applications.▪ Upgraded key server based client systems. Upgrades included; RSA server, Blackberry Enterprise Server,AppSense suite (Application Manager & Management Center), and Trend Micro antivirus software on bothservers and desktops.▪ Created customized MSI packages for; iManage document management, Workshare Professional and Paynedocument automation suite.▪ Lead resource for resolving and troubleshooting issues with business critical applications such asiManage document management, Workshare, Citrix, RSA, Windows Environment (A/D, DHCP, DNS), AWS,Salesforce and Microsoft Office Suite.▪ Created IT Knowledge base and end user documentation. This included documentation for end userproduct training and IT process and feature documentation.▪ Created and managed project plans for application deployments and upgrades. Managed project status,dates, and resources for deployments and upgrades. Prepared status reports and updates for IT Director andFirm management team.

• Excelled in client facing role for IT service engagements by providing consulting in network design, installation, and configuration. Utilize working knowledge of Window based operating systems and industry standard best practices in order to develop and communicate the processes necessary to ensure a highly reliable and capable computer-hosting environment.• Improved company’s cloud presence and virtual server support with successful builds and configurations of virtual servers via Hyper-V. Proven ability to deploy bare metal servers for virtual hosting. • Strengthened Gig Werks infrastructure documentation with robust technical and operational specifications. Maintained optimum network operating systems for client engagements with continuous testing and modifications in order to enhance efficiency and reliability.• Provided stability to infrastructure division while Senior Systems Engineers focused on premium on-site client service engagements. Quickly became the “go to” resource in the business to provide support for Microsoft server technologies including Windows Server, Active Directory, Exchange, Hyper-V and Microsoft Cloud. • Maintained Gig Werks Microsoft Gold Partner status by passing industry standard examinations and receiving two Microsoft certifications within first six months as a full time resource.