• Created a more responsive and market-driven organization resulting in increased sales at an annual average rate of 10%.• Implemented a data analysis program to monitor, improve and reassess key performance indicators (KPI’s) with an emphasis in consumer data analysis.• Substantially improved on-time delivery performance by 50%.• Reduced operational costs by 28%.• Opened and developed new marketing channels and established strategic corporate alliances.• Opened and developed new sales territories.• Delivered high profitability results through strategic and efficient restructuring of pricing for different customer segments: corporate, residential, hotel and pharmaceutical representatives.• Guided changing company’s information technology posture. Evolved from a call center model to a full online food ordering system.

• Developed and implemented execution strategies within district that achieved sales and market growth targets.• Hired, trained and developed area managers ensuring recruitment based on company’s commitment to diversity and a “promoting-from-within” philosophy. Approved and monitored all hiring plans for individual account managers and ensured that accounts operate at optimal staffing levels.• Evaluated the performance of area managers and account managers while providing the appropriate level of performance feedback. Created development and training plans for area managers as needed.• Analyzed region reports identifying ways to leverage opportunities to maximize sales by developing existing sales channels and creating new ones.• Responsible for meeting district payroll and expense budgets. Negotiated vendor contracts with favorable company terms.• Ensured excellence in customer service in all accounts by following company’s standards, monitoring customer feedback and taking appropriate action to address all customer/client concerns.• Promoted an environment of participation, creativity, learning and team work by sharing best practices and building on the ideas within and across regions.• Acted as a liaison between field operations and corporate office personnel.

Served as Branch Manager for the Washington DC branch which included 4 major commercial accounts. Outsource Partners, Inc. performed janitorial services for commercial clients in the Washington DC area.Directed all operations for 4 major commercial accounts in the Washington DC Metropolitan area.Achievements:• Assisted Regional Manager in identifying prospective opportunities for new business.• Hired, trained and developed account managers to exceed company standards.• Managed the schedule for 4 account managers and reviewed and approved staffing schedule for each individual account. • Met labor cost percentages as determined by regional manager and service contract.• Ensured customer customer/client satisfaction by meeting monthly with each account manager and point of contact for client to review achievement of scope of work as provided by service contract.• Managed purchasing of janitorial supplies according to company’s expense target.