Super excited for the new opportunity!

Tailored phone plans for new and existing clients, showcasing a keen understanding of program specifics.• Employed proven upselling techniques to successfully promote products and programs.• Provided comprehensive training to new and seasoned representatives in product knowledge and advanced sales techniques.• Delivered superior customer service, adeptly handling inquiries regarding billing and phone plans.• Demonstrated innovative problem-solving skills to retain customers facing diverse challenges.. Prospected New Business opportunities for SMB . Excelled in SMB sales alongside the business account manager. . Took initiative in leading the store in business sales

Spearheaded the launch and pilot of innovative promotions for T-Mobile, targeting both new and existing customers.• Established enduring rapport with a repeat customer base, consistently exceeding upselling goals.• Tailored intricate phone plans for new and existing clients, ensuring a personalized approach.• Maintained consistently high Net Promoter Scores.

Formulated schedules in alignment with labor hour control programs, optimizing operational efficiency.• Orchestrated day-to-day operations in collaboration with the store General Manager and District Manager.• Garnered several accolades for exceeding upselling targets and achieving sales metrics for specific products.• Provided expert guidance to customers, assisting in selecting products tailored to their unique needs.