Luis Solis Email & Phone Number

San José, Cr

San Jose, Costa Rica

• Provide strategic implementation advice to Citrix Cloud customers, guiding them towards accelerated success in their cloud journey. • Focus on delivering tailored guidance to optimize the adoption of our SaaS products, including Workspace, Apps and Desktops, Networking, Content Collaboration, Endpoint Management, and Microapps.• Enhance the overall Virtual Desktop (VDI) experience through automation and design improvements.• Offer expert guidance and develop plans for current and future desktop virtualization architectures, creating comprehensive roadmaps for desktop virtualization.• Collaborate with Virtualization Engineering, Infrastructure Operations, and Infrastructure Service Management teams to support engineering and design initiatives.• Participate in the design and construction of repeatable patterns to improve deployment times for both non-production and production environments, ensuring a smooth knowledge transition to Infrastructure Operations.

Costa Rica

• Served as the Citrix authority, supporting customer adoption and implementation plans.• Accelerated onboarding and transition to Citrix Cloud, driving the quickest time to value within subscription product entitlements.• Provided service expertise and collaborated with internal cross-functional teams to influence product roadmaps and transform customer visions into successful implementations.• Delivered value to customers through rapid execution of outcome-based engagements.• Identified customer expansion opportunities or potential retention risks to the Customer Success Manager and account teams.

Costa Rica

• Manage break-fix issues and escalations, ensuring minimal downtime and disruption for customers.• Collaborate with customers and internal teams to resolve technical problems and improve system performance.• Conduct root cause analysis to identify underlying issues and implement preventive measures.• Assist in the deployment, configuration, and maintenance of HyperFlex systems, ensuring optimal performance and reliability.• Provide guidance and support for cross-system and cross-platform integrations involving HyperFlex, SAN, UCS, and various operating systems (e.g., ESXi, Windows Server, Linux).• Document solutions and best practices for resolving common issues, contributing to the knowledge base.

Heredia, Costa Rica

● Identified and resolved complex technical issues related to Cisco UCS virtualization technologies.● Designed and implemented comprehensive training programs for new hire engineers. Trained and mentored over 100 new engineers during a 4-year plus timeline. ● Provided expert support for Cisco Fabric Interconnects, VMWare ESXi, Windows Server, and various Linux distributions on UCS-C and B-Series Servers.