• Diagnose and solve software and hardware problems;• Provide step-by-step instructions for users worldwide, in different job positions, for a multi-national company;• Assist users mainly over the phone, but also via e-mail, and web interface, requiring excellent written and communication skills in English;• Experience with a multicultural environment;• Log all calls in the helpdesk tracking database (ServiceNow).

• Promoted the product-based perception in the company, guiding other POs in the creation of the product vision and its documentation;• Organized Scrum ceremonies and meetings, optimizing and reducing their time by 30%, on average;• Developed the products backlog: epics, features, user stories, acceptance criteria, low-fidelity prototypes, and prioritization;• Validated the delivery of releases.Highlight: Managed the Care4All application, which was selected for the E.I.T.A… Show more • Promoted the product-based perception in the company, guiding other POs in the creation of the product vision and its documentation;• Organized Scrum ceremonies and meetings, optimizing and reducing their time by 30%, on average;• Developed the products backlog: epics, features, user stories, acceptance criteria, low-fidelity prototypes, and prioritization;• Validated the delivery of releases.Highlight: Managed the Care4All application, which was selected for the E.I.T.A Recife initiative (government investment competition). Show less

• Organize the recruitment processes; conduct organizational diagnosis; implement techniques to improve the feedback culture; help to solve conflicts between employees; conduct onboarding meetings and introduce new members to the projects;• Map and adapt work processes between the teams to improve efficiency;• Organize and automize financial sheets;• Solve different administrative problems by email and/or phone

4 weeks program conducted by experienced and active professionals in Project Management. The interns were divided into groups and each group received a case to work on. My group was composed of people from different nationalities: Brazil, Russia, Italy, Lebanon, and India. We have developed the Project Charter, Requirements Analysis, Work Breakdown Structure (WBS), Schedule, Budget, Quality Management Plan, Stakeholders Analysis, and Risk Register of the given case.

• Coordinated a team of 10 involved in product creation (UI/UX Designers, Devs, Healthcare technical team);• Synthesized client feedback from weekly meetings and translated it into actionable insights for the Product team; adapted product roadmap and backlog, increasing customer satisfaction;• Prepared many high-level presentations and lectures for colleagues, clients, and partners.Highlight: Managed the COVID-19 Assist application, winner of the COVID-19 challenge launched by… Show more • Coordinated a team of 10 involved in product creation (UI/UX Designers, Devs, Healthcare technical team);• Synthesized client feedback from weekly meetings and translated it into actionable insights for the Product team; adapted product roadmap and backlog, increasing customer satisfaction;• Prepared many high-level presentations and lectures for colleagues, clients, and partners.Highlight: Managed the COVID-19 Assist application, winner of the COVID-19 challenge launched by the Public Ministery of Pernambuco. Show less

• Management of medical and hospital equipment• Technical and scientific advice on the acquisition use, adaptation, and maintenance of medical and hospital equipment• Elaboration of new proposals to improve the medical-hospital environmentConduction of training for the clinical staff • Spreadsheet management

• Analysis and segmentation of CT scans, mainly of aneurysms in the abdominal aorta• Modeling of the targeted regions, using programs such as Slicer3D and Materialize• 3D printing in FDM and SLA• Sanding • Research scientific articles in the area

6-week internship (240 hours), in which a challenge is provided for each group, formed from 4 to 5 people, and design thinking, business model, lean model, agile methodologies, business validation, and elevator pitch techniques are applied.Achievements: the developed project was selected for the CESAR Labs pre-acceleration program.What I did:• Assessment of the problem• Development of 3 possible solutions• Validation of chosen solution• Creation of a business… Show more 6-week internship (240 hours), in which a challenge is provided for each group, formed from 4 to 5 people, and design thinking, business model, lean model, agile methodologies, business validation, and elevator pitch techniques are applied.Achievements: the developed project was selected for the CESAR Labs pre-acceleration program.What I did:• Assessment of the problem• Development of 3 possible solutions• Validation of chosen solution• Creation of a business model• Deliverment of weekly reports and presentations to the sponsors• Present a final pitch Show less

I had the opportunity to develop my programming skills in one of the largest laboratoriesof healthcare technological innovation in Brazil. LAIS focused its products to assist the Brazilian Universal Healthcare System (SUS) and, therefore, I had to deal with real-life problems and the development of their solutions. I was mainly responsible to understand the process in which the system would be incorporated. I would meet with the clients and repass to the rest of the team on the requirements… Show more I had the opportunity to develop my programming skills in one of the largest laboratoriesof healthcare technological innovation in Brazil. LAIS focused its products to assist the Brazilian Universal Healthcare System (SUS) and, therefore, I had to deal with real-life problems and the development of their solutions. I was mainly responsible to understand the process in which the system would be incorporated. I would meet with the clients and repass to the rest of the team on the requirements and rules that the system should be written based on. I was also responsible to develop low and high-fidelity prototypes besides helping with the front-end progress in general.• Used to meet with clients and understand their needs;• Analysed requirements and business rules;• Design low and high fidelity prototypes (Balsamiq Mockups, Adobe XD);• Part of the web development team (HTML, CSS, JavaScript, React, Postgres);• Implementation of web systems.Achievements: Implemented new strategies for team management (agile methodologies), considerably reducing the amount of rework. Show less