Luisa Barbalho Email & Phone Number

Spain

Budapeste, Hungria

Budapeste, Hungria

• Diagnose and solve software and hardware problems;
• Provide step-by-step instructions for users worldwide, in different job positions, for a multi-national company;
• Assist users mainly over the phone, but also via e-mail, and web interface, requiring excellent written and communication skills in English;
• Experience with a multicultural environment;
• Log all calls in the helpdesk tracking database (ServiceNow).

• Promoted the product-based perception in the company, guiding other POs in the creation of the product vision and its documentation;
• Organized Scrum ceremonies and meetings, optimizing and reducing their time by 30%, on average;
• Developed the products backlog: epics, features, user stories, acceptance criteria, low-fidelity prototypes, and prioritization;
• Validated the delivery of releases.Highlight: Managed the Care4All application, which was selected for the E.I.T.A… Show more
• Validated the delivery of releases.Highlight: Managed the Care4All application, which was selected for the E.I.T.A Recife initiative (government investment competition). Show less

• Organize the recruitment processes; conduct organizational diagnosis; implement techniques to improve the feedback culture; help to solve conflicts between employees; conduct onboarding meetings and introduce new.
• Map and adapt work processes between the teams to improve efficiency;
• Organize and automize financial sheets;
• Solve different administrative problems by email and/or phone

Remoto

4 weeks program conducted by experienced and active professionals in Project Management. The interns were divided into groups and each group received a case to work on. My group was composed of people from different nationalities: Brazil, Russia, Italy, Lebanon, and India. We have developed the Project Charter, Requirements Analysis, Work Breakdown.

• Coordinated a team of 10 involved in product creation (UI/UX Designers, Devs, Healthcare technical team);
• Synthesized client feedback from weekly meetings and translated it into actionable insights for the Product team; adapted product roadmap and backlog, increasing customer satisfaction;
• Prepared many high-level presentations and lectures for colleagues, clients, and partners.Highlight: Managed the COVID-19 Assist application, winner of the COVID-19 challenge launched by… Show more
• Prepared many high-level presentations and lectures for colleagues, clients, and partners.Highlight: Managed the COVID-19 Assist application, winner of the COVID-19 challenge launched by the Public Ministery of.

Natal E Região, Brasil

• Management of medical and hospital equipment
• Technical and scientific advice on the acquisition use, adaptation, and maintenance of medical and hospital equipment
• Elaboration of new proposals to improve the medical-hospital environmentConduction of training for the clinical staff
• Spreadsheet management

• Analysis and segmentation of CT scans, mainly of aneurysms in the abdominal aorta
• Modeling of the targeted regions, using programs such as Slicer3D and Materialize
• 3D printing in FDM and SLA
• Sanding
• Research scientific articles in the area

Recife E Região, Brasil

• 6-week internship (240 hours), in which a challenge is provided for each group, formed from 4 to 5 people, and design thinking, business model, lean model, agile methodologies, business validation, and elevator pitch.
• Assessment of the problem
• Development of 3 possible solutions
• Validation of chosen solution
• Creation of a business… Show more 6-week internship (240 hours), in which a challenge is provided for each group, formed from 4 to 5 people, and design thinking, business model, lean model, agile methodologies.
• Creation of a business model

Natal E Região, Brasil

• I had the opportunity to develop my programming skills in one of the largest laboratoriesof healthcare technological innovation in Brazil. LAIS focused its products to assist the Brazilian Universal Healthcare System.
• Used to meet with clients and understand their needs;
• Analysed requirements and business rules;
• Design low and high fidelity prototypes (Balsamiq Mockups, Adobe XD);
• Part of the web development team (HTML, CSS, JavaScript, React, Postgres);
• Implementation of web systems.Achievements: Implemented new strategies for team management (agile methodologies), considerably reducing the amount of rework. Show less

Natal E Região, Brasil

Master Of Business Administration - Mba, International Management In Technology And Innovation

Postgraduate Degree, Biomechanics

Bachelor Of Engineering - Be, Biomedical/Medical Engineering

Exchange Program, Biomedical/Medical Engineering

Bachelor Of Science - Bs, Science And Technology