• Diagnose and solve software and hardware problems;• Translate complex information into comprehensive and easy-to-follow instructions for users worldwide across various job functions, in support of a multinational corporation;• Provide exceptional customer support primarily through telephone, email, and web-based channels, utilizing outstanding written and verbal communication skills in English.

• Promoted a product-based perception in the company, guiding and providing training to other POs in the proper creation of the product vision and its documentation;• Organized Scrum ceremonies and meetings, optimizing and reducing their time by 30%, on average;• Developed the products backlog: epics, features, user stories, acceptance criteria, low-fidelity prototypes, and prioritization;• Validated the delivery of releases.

• Conducted organizational diagnosis; • Implement techniques to improve the feedback culture;• Facilitated process mapping and adaptation between teams, resulting in a streamlined workflow that significantly enhanced customer service and eliminated wait times;• Organized and automized financial sheets.

• Coordinated a cross-functional team of 10 involved in product creation (UI/UX Designers, Devs, Healthcare technical team);• Synthesized client feedback from weekly meetings and translated it into actionable insights for the Product team;• Adapted product roadmap and backlog, increasing customer satisfaction;• Prepared many high-level presentations and lectures for colleagues, clients, and partners.

• Provided recommendations on process improvements to increase efficiency and effectiveness of requirements gathering and analysis;• Worked with stakeholders to identify and prioritize requirements, ensuring alignment with business objectives and end-user needs;• Analyzed and documented requirements and business rules;• Designed low and high-fidelity prototypes.• Developed responsive, user-friendly web applications (HTML, CSS, JavaScript, ReactJS, Postgres).