Luisa Barbalho Email & Phone Number

• Diagnose and solve software and hardware problems;
• Translate complex information into comprehensive and easy-to-follow instructions for users worldwide across various job functions, in support of a multinational corporation;
• Provide exceptional customer support primarily through telephone, email, and web-based channels, utilizing outstanding written and verbal communication skills in English.

Recife, Pernambuco, Brazil

• Promoted a product-based perception in the company, guiding and providing training to other POs in the proper creation of the product vision and its documentation;
• Organized Scrum ceremonies and meetings, optimizing and reducing their time by 30%, on average;
• Developed the products backlog: epics, features, user stories, acceptance criteria, low-fidelity prototypes, and prioritization;
• Validated the delivery of releases.

Natal, Rio Grande Do Norte, Brazil

• Conducted organizational diagnosis;
• Implement techniques to improve the feedback culture;
• Facilitated process mapping and adaptation between teams, resulting in a streamlined workflow that significantly enhanced customer service and eliminated wait times;
• Organized and automized financial sheets.

Brazil

• Coordinated a cross-functional team of 10 involved in product creation (UI/UX Designers, Devs, Healthcare technical team);
• Synthesized client feedback from weekly meetings and translated it into actionable insights for the Product team;
• Adapted product roadmap and backlog, increasing customer satisfaction;
• Prepared many high-level presentations and lectures for colleagues, clients, and partners.

Natal, Rio Grande Do Norte, Brazil

• Provided recommendations on process improvements to increase efficiency and effectiveness of requirements gathering and analysis;
• Worked with stakeholders to identify and prioritize requirements, ensuring alignment with business objectives and end-user needs;
• Analyzed and documented requirements and business rules;
• Designed low and high-fidelity prototypes.
• Developed responsive, user-friendly web applications (HTML, CSS, JavaScript, ReactJS, Postgres).

Bachelor'S Degree, Biomedical/Medical Engineering

Bachelor Of Science - Bs, Science And Technology