Luísa Castro Email & Phone Number

Portugal

Digital Customer Experience - Commerce Cloud and Service Cloud⁞ Gathering of requirements and writing user stories⁞ Defining technical specifications and backoffice configurations in salesforce⁞ Writing tests and supporting the client during UAT phase⁞ Elaboration of supporting materials, manuals and technical documentation⁞ Projects following Scrum.

⁞ Development of performance indicators for the call center using Power BI andSalesforce dashboards⁞ Mapping of the interventions in the field and implementation of continuous improvementmethodologies⁞ Responsible for the reports of an ongoing medical study and weekly follow up of theperformance and system conformity

⁞ Organization and improvement of the process of creating new materials in the system⁞ Responsible for the creation of new materials and communication with suppliers⁞ Mapping of the call center primary tasks and implementation of continuous improvementmethodologies

⁞ Thesis “Performance improvement of an assembly line through Lean Thinking principlesin an automotive company⁞ Implementation of 5S⁞ Value Stream Mapping⁞ Daily organization tools and meetings⁞ Report of daily stages of production⁞ Control and Monitoring of Quality Reports⁞ Kanban Demand Pull Implementation

⁞ Development of an internal catalog for the maintenance department, including listing thefactory machines and its primary replacement parts, using factory layouts and SAPregisters

⁞ Development of a tool in Excel VBA to schedule the supply of the machines⁞ Process flow analysis and optimization of times

Guimarães E Região, Portugal

O NEEGIUM é uma associação sem fins lucrativos que representa os estudantes do Mestrado Integrado em Engenharia e Gestão Industrial (MIEGI). O objetivo desta é o desenvolvimento do curso, focando nos alunos e nas oportunidades que lhes pode proporcionar de aprenderem um pouco mais.Como directora do departamento pedagógico, as minhas funções eram.

Guimarães E Região, Portugal

ESTIEM é uma organização para estudantes Europeus de Engenharia e Gestão Industrial, que combina conhecimento técnico com capacidades de gestão. O principal objetivo é amplificar o conhecimento que é dado na universidade e criar contactos com estudantes de toda a Europa.Para mais informação: www.estiem.org

Mestrado Integrado Em Engenharia E Gestão Industrial

Mestrado, Engineering/Industrial Management