Luis Cristo Email & Phone Number

Houston, Tx, Us

United States

- Built websites with React, Gatsby, GraphQL and headless content management systems- Created professional, responsive, fast and secure websites utilizing modern practices like JAMstack- Consulted with clients to establish a clear plan for design, development and deployment of projects- Handled both RESTful and GraphQL api service requests

Dallas/Fort Worth Area

- Supported key proprietary enterprise application handling multiple millions of users across the network- Supervised and trained operations and desktop support teams and established a standard curriculum- Implemented and drove adoption of key tools and processes decreasing reported issues by 85%- Facilitated communication between IT and executive leadership to align investments and resources- Oversaw the management of inventory, software/hardware upgrades and maintenance of department - Expanded and improved remote work deployment and support for 50% of the contact center

Fort Worth, Texas, United States

- Surpassed job requirements and was quickly promoted from service representative to a supervisor role.- Handled escalated calls (averaging at least 500 calls a month) and provided support to other representatives. - Investigated, interpreted and resolved complex situation involving out of the box issues with customers and requests- Subject matter expert on loyalty program policy and procedure interpretation.

Fort Worth, Texas, United States

- Resolved difficult situations in the ever changing field of air travel for both members and representatives.- Informed and educated colleagues on best practices for assisting members.- Improved customer satisfaction feedback and generated revenue through interactions.- Analyzed program policies and communicated these to customers.