Luis Garcia Email & Phone Number

Laredo, Texas, United States

• Contributed to the successful launch of the storage facility, playing a key role in its development and growth since its opening.
• Oversaw daily operations at a storage facility that offered storage spaces and mini office suites for lease.
• Hired and trained employees in sales, customer service, and administrative skills.
• Reviewed and approved input of lease information to maintain accurate database information.
• Conducted regular exterior and interior property inspections to identify any needed repairs, services, and improvements.
• Analyzed property conditions and operations and prepared appropriate recommendations for consideration by ownership.

Laredo, Texas

• Achieved a store company-wide ranking of 10 or better (based on KPIs) from May to December, and obtained the #1 spot in the company in September 2015.
• Managed a staff of up to 10 employees, holding daily meetings to establish daily sales goals and provide sales coaching.
• Installed displays and signage to promote new events and sales, meticulously following instructions and layouts designed by corporate.
• Completed daily operational management tasks such as creating employee schedules, accurately accounting for any pre-planned staff shortages/absences, and ensuring adequate floor coverage at all times by recruiting to.
• Increased revenue and improved customer service by developing and training a team dedicated to delivering top-level customer service and ensuring customer satisfaction.
• Resolved a range of customer queries by providing timely and effective solutions.

Laredo, Texas

• Managed a team of up to 7 sales employees, coaching them on sales techniques and daily goals.
• Analyzed MTD numbers and sales trends to provide reports to the sales team and District Manager for progress and profitability.
• Maintained 100% audit, inventory check, and operations compliance during tenure as manager.
• Created and managed employee schedules, accounting for staff shortages/absences and ensuring adequate floor coverage.
• Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Monitored floor activity to ensure top service and productivity from each team member.

Laredo, Texas Area

• Managed 40+ stores in South Texas region, improving efficiency and performance through strategic staffing and selling strategies.
• Conducted regular meetings with store managers and staff to review progress and ensure compliance with training and product knowledge standards.
• Facilitated daily conference calls with team and district managers to keep staff informed on new trends and upcoming events.

Laredo, Texas

• Managed two stores, created staff schedules, and prepared daily bank deposits for both locations.
• Collaborated with assistant managers to create sales-focused action plans, which led to exceeding monthly sales goals for six consecutive months.
• Achieved a 20% and 60% increase in the stack ranking for each store respectively, maintaining those increases throughout my tenure.
• Developed a team focused on providing top-level service, which resulted in increased revenues and customer satisfaction.

Laredo, Texas

• Completed all job responsibilities in a fast-paced and high-pressure retail environment with excellent accuracy and timeliness.
• Performed basic office and clerical duties, including maintaining records and data entry.
• Achieved department metrics with excellent results.
• Proactively engaged with customers to ensure high product and service satisfaction levels.
• Maintained accurate and competitive product listings on various online marketplaces and updated prices as needed.
• Served as a liaison between customers and warehouse staff to ensure timely product shipments.

Laredo, Texas

• Promoted to Associate Trainer after 10 months and eventually moved to a corporate position as part of the Network Field Services team in July 2011, due to efficient and quality work.
• Received multiple awards and recognition for impressive job performance, including Power One “Moment of Excellence” awards, Employee of the Month in November 2005, and multiple Employee of the Week awards.
• Praised by customers for excellent company ambassadorship and in-depth product knowledge.
• Achieved important department metrics by effectively utilizing company-prescribed strategies and techniques.
• Earned the 2nd highest Appraisal Rating (Quality Contributor) in 2006-2008 and 2010-2012 and the highest rating (Key Quality Contributor) in 2009.
• Consistently scored 100% ratings on customer satisfaction surveys.