Luis Garcia Email & Phone Number

Laredo, Texas, United States

• Contributed to the successful launch of the storage facility, playing a key role in its development and growth since its opening.• Oversaw daily operations at a storage facility that offered storage spaces and mini office suites for lease.• Hired and trained employees in sales, customer service, and administrative skills.• Reviewed and approved input of lease information to maintain accurate database information.• Conducted regular exterior and interior property inspections to identify any needed repairs, services, and improvements.• Analyzed property conditions and operations and prepared appropriate recommendations for consideration by ownership.• Completed all property reports within appropriate timeframes to ascertain tenant compliance with all lease obligations and overall property operations.• Received ISS CSSM certification on August 26, 2016.• Received SSA CSSM certification on August 22, 2018.

Laredo, Texas

• Achieved a store company-wide ranking of 10 or better (based on KPIs) from May to December, and obtained the #1 spot in the company in September 2015.• Managed a staff of up to 10 employees, holding daily meetings to establish daily sales goals and provide sales coaching.• Installed displays and signage to promote new events and sales, meticulously following instructions and layouts designed by corporate.• Completed daily operational management tasks such as creating employee schedules, accurately accounting for any pre-planned staff shortages/absences, and ensuring adequate floor coverage at all times by recruiting to fill vacant staff positions as per business needs.• Increased revenue and improved customer service by developing and training a team dedicated to delivering top-level customer service and ensuring customer satisfaction.• Resolved a range of customer queries by providing timely and effective solutions.• Assisted the Territory Manager by overseeing market operations during business trips, sick leave, and vacation time as needed. Met with other store managers, established expectations, and set operational sales goals.

Laredo, Texas

• Managed a team of up to 7 sales employees, coaching them on sales techniques and daily goals.• Analyzed MTD numbers and sales trends to provide reports to the sales team and District Manager for progress and profitability.• Maintained 100% audit, inventory check, and operations compliance during tenure as manager.• Created and managed employee schedules, accounting for staff shortages/absences and ensuring adequate floor coverage.• Utilized superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.• Monitored floor activity to ensure top service and productivity from each team member.• Coached and developed staff to meet and maintain company goals.Provided exceptional customer service to increase satisfaction and loyalty.• Generated daily, monthly, and annual sales reports.

Laredo, Texas Area

• Managed 40+ stores in South Texas region, improving efficiency and performance through strategic staffing and selling strategies.• Conducted regular meetings with store managers and staff to review progress and ensure compliance with training and product knowledge standards.• Facilitated daily conference calls with team and district managers to keep staff informed on new trends and upcoming events.

Laredo, Texas

• Managed two stores, created staff schedules, and prepared daily bank deposits for both locations.• Collaborated with assistant managers to create sales-focused action plans, which led to exceeding monthly sales goals for six consecutive months.• Achieved a 20% and 60% increase in the stack ranking for each store respectively, maintaining those increases throughout my tenure.• Developed a team focused on providing top-level service, which resulted in increased revenues and customer satisfaction.

Laredo, Texas

• Completed all job responsibilities in a fast-paced and high-pressure retail environment with excellent accuracy and timeliness.• Performed basic office and clerical duties, including maintaining records and data entry.• Achieved department metrics with excellent results.• Proactively engaged with customers to ensure high product and service satisfaction levels.• Maintained accurate and competitive product listings on various online marketplaces and updated prices as needed.• Served as a liaison between customers and warehouse staff to ensure timely product shipments.• Strategically used customer reviews to enhance the company's reputation on various online marketplaces.• Investigated and recovered lost merchandise while maintaining professionalism and accuracy.• Managed the Public Relations responsibilities for the Laredo stores on social media.

Laredo, Texas

• Promoted to Associate Trainer after 10 months and eventually moved to a corporate position as part of the Network Field Services team in July 2011, due to efficient and quality work.• Received multiple awards and recognition for impressive job performance, including Power One “Moment of Excellence” awards, Employee of the Month in November 2005, and multiple Employee of the Week awards.• Praised by customers for excellent company ambassadorship and in-depth product knowledge.• Achieved important department metrics by effectively utilizing company-prescribed strategies and techniques.• Earned the 2nd highest Appraisal Rating (Quality Contributor) in 2006-2008 and 2010-2012 and the highest rating (Key Quality Contributor) in 2009.• Consistently scored 100% ratings on customer satisfaction surveys.• Performed all duties accurately, efficiently, and successfully.