Luis Lithgow Email & Phone Number

Purchase, NY, US

Mclean, VA, US

• One of the nation's top 10 largest banks that has leveraged technology to change how we do banking.
• Managed small team to accomplish OKR deliverables.
• Provided Level 1-2 helpdesk support for 25+ applications including: GSuite, Zoom, JAMF, Microsoft Office 365.
• Provide break fix support on PCs, Macs and mobile devices (iOS & Android).
• Adhere by company policies and assure company is sox compliant.
• Played an integral role on many software vulnerability remediation projects where I remediated said software(s) from vulnerable machines and reported any discrepancies to vendor and the leadership team.

Mclean, VA, US

• One of the nation's top 10 largest banks that has leveraged technology to change how we do banking.
• Provided Level 1-3 helpdesk support for 25+ applications including: GSuite, Skype for Business, JAMF, Microsoft Office 365
• Provide break fix support on both PCs and Macs
• Adhere by company policies and assure company is sox compliant
• Responsible for IT Procurement, Legal Hold, Asset Management
• Assure onboarding and offboarding procedure process is up to standard

New York, NY, US

• Movable Ink is one of the fastest growing tech companies offering contextual email marketing
• Managed IT Operations (Mac shop) for 160+ personnel across (3) sites to include international support
• Provided Level 1-3 helpdesk support for 25+ applications including: GSuite, Dropbox, JAMF, Microsoft 365
• Implemented JAMF (Casper) and devised policies to increase security and IT controls
• Responsible for IT procurement, hardware/software asset management, onboarding/offboarding of personnel
• Supported the IT/AV needs using Crestron equipment for C-Suite and recurring townhall

New York, NY, US

• GA's web development immersive is a 12-week full-stack JavaScript boot camp.Through the program, I was able to create a project working with UX designers and data scientists. My passion for web development and coding.
• Built (4) web based applications using SQL Databases and JavaScript frameworks.
• Created innovative search and design application using Ruby on Rails showcased at educational tradeshows.

Los Angeles, CA, US

• Reported to the IT Director for an (8) person IT Operations team
• Managed IT break/fix inquiries for 200+ personnel for onsite and remote support
• Documented and analyzed helpdesk tickets using Kaseya
• Issued and configured PCs for all new hires and wiped all data prior to offboarding
• Setup 300+ accounts on Active Directory

New York, US

• Responsible for managing and attending to the help desk ticketing system. Both independent and team worker, as required.
• Provided clients with efficient support – Responded to phone calls, emails, and in-person requests.
• Background administering Active Directory and Microsoft Exchange Server.
• Kept security records, data management, noting all changes, upgrades and modifications to the system/servers.
• Monitored and maintained software and hardware for preventive and corrective upkeep.
• Experience in troubleshooting a large array of different printers ranging from personal Hewlett-Packard printers to the robust Konica Minolta printers.

New York, NY, US

• Responsible for handling a class of 25 students of age group 5-7.
• Conducting small group and regular sized activities.
• Teaching them basics like shapes, color, math, reading and writing.
• Responsible for their mental and physical development.
• Coordinating with the parents and updating about their child’s development and performance.
• Maintaining the complete records of students.

Master'S Degree

Web Development Immersive

Front-End Web Development

Bachelor Of Arts (B.A.), History