Luis Lithgow Email & Phone Number

Purchase, Ny, Us

Mclean, Va, Us

One of the nation's top 10 largest banks that has leveraged technology to change how we do banking. • Managed small team to accomplish OKR deliverables.• Provided Level 1-2 helpdesk support for 25+ applications including: GSuite, Zoom, JAMF, Microsoft Office 365.• Provide break fix support on PCs, Macs and mobile devices (iOS & Android).• Adhere by company policies and assure company is sox compliant.• Played an integral role on many software vulnerability remediation projects where I remediated said software(s) from vulnerable machines and reported any discrepancies to vendor and the leadership team.• Responsible for IT Procurement, Legal Hold, Asset Management.• Assure onboarding and offboarding procedure process is up to standard• Utilized Air Watch, as an MDM solution tool, to manage both iOS and Android devices• Responsible for ticket queue on Service Now.• For automation, troubleshoot McAfee (Solidcore), Aternity, BlueCoat, QUALYs, SCCM and JAMF scripts for pushing out to user computers.• Investigated any possible cyber security threats on endpoints which I would escalate to CSOC as needed. • Played an integral part in the organizational wide migration from Microsoft Office 365 to Google Suite.• Leveraged Service Now to manage our assets and also fulfill any computer requests.

Mclean, Va, Us

One of the nation's top 10 largest banks that has leveraged technology to change how we do banking. • Provided Level 1-3 helpdesk support for 25+ applications including: GSuite, Skype for Business, JAMF, Microsoft Office 365• Provide break fix support on both PCs and Macs• Adhere by company policies and assure company is sox compliant • Responsible for IT Procurement, Legal Hold, Asset Management• Assure onboarding and offboarding procedure process is up to standard• Utilized Air Watch, as an MDM solution tool, to manage both iOS and Android devices• Responsible for ticket queue on Service Now• For automation, troubleshoot McAfee (Solidcore), BlueCoat, SCCM 12 and JAMF scripts for pushing out to user computers • Played an integral part in the organizational wide migration from Microsoft Office 365 to Google Suite• Leveraged Service Now to manage our assets and also fulfill any computer requests.

New York, Ny, Us

Movable Ink is one of the fastest growing tech companies offering contextual email marketing• Managed IT Operations (Mac shop) for 160+ personnel across (3) sites to include international support• Provided Level 1-3 helpdesk support for 25+ applications including: GSuite, Dropbox, JAMF, Microsoft 365• Implemented JAMF (Casper) and devised policies to increase security and IT controls• Responsible for IT procurement, hardware/software asset management, onboarding/offboarding of personnel• Supported the IT/AV needs using Crestron equipment for C-Suite and recurring townhall• Assisted with network management using Cisco Meraki devices

New York, Ny, Us

GA's web development immersive is a 12-week full-stack JavaScript boot camp.Through the program, I was able to create a project working with UX designers and data scientists . My passion for web development and coding evolved into another creature, a creature that has be forcefully removed from a project.• Built (4) web based applications using SQL Databases and JavaScript frameworks. • Created innovative search and design application using Ruby on Rails showcased at educational tradeshows.

Los Angeles, Ca, Us

• Reported to the IT Director for an (8) person IT Operations team• Managed IT break/fix inquiries for 200+ personnel for onsite and remote support• Documented and analyzed helpdesk tickets using Kaseya• Issued and configured PCs for all new hires and wiped all data prior to offboarding• Setup 300+ accounts on Active Directory

New York, Us

• Responsible for managing and attending to the help desk ticketing system. Both independent and team worker, as required. • Provided clients with efficient support – Responded to phone calls, emails, and in-person requests.• Background administering Active Directory and Microsoft Exchange Server.• Kept security records, data management, noting all changes, upgrades and modifications to the system/servers.• Monitored and maintained software and hardware for preventive and corrective upkeep.• Experience in troubleshooting a large array of different printers ranging from personal Hewlett-Packard printers to the robust Konica Minolta printers.• Proven success working in high-volume. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.• Strong analytical writing and able to come to critically thinking to come up with logical conclusions to problems.• Experience with VMWare and Servers.

New York, Ny, Us

• Responsible for handling a class of 25 students of age group 5-7.• Conducting small group and regular sized activities.• Teaching them basics like shapes, color, math, reading and writing.• Responsible for their mental and physical development.• Coordinating with the parents and updating about their child’s development and performance.• Maintaining the complete records of students.• Conducting performance based assessments (PBA) for checking their development and grasping status.• As per performance giving more attention to weak children.

Master'S Degree

Web Development Immersive

Front-End Web Development

Bachelor Of Arts (B.A.), History