Luiz Felipe Barbalat Queiroz Email & Phone Number

São Paulo, Brasil

• Pega Knowledge - Strong knowledge of Pega Products and Benefits and positioned as an authority on Pega internal processes;
• Trusted Advisor – Gain deep understanding and take responsibility for advocating client needs, own improvement plans, and maximize value of client relationships to drive innovation to establish a point of view to.
• Client First – Takes active role to develop Client Success Plan, upskill clients on Pega Products and Best Practices, and probe the “questions behind the questions”;
• Thought Leader – Advanced industry domain knowledge and ability to advise clients on future state to drive execution and a new way of doing business;
• Communication / Collaboration – Deep understanding of client stakeholder matrix and multi-level leadership network. Expanded C-level engagements. Go-to person for client and integrated account team;
• Stakeholder Management - Trusted advisor to drive value for clients and stakeholders. Ensure Partner resource staffing regarding client needs.

São Paulo, Brasil

• Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the client organization;
• Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the client;
• Use discrete and aggregate measures of client health to drive insights, to identify and mitigate areas of risk, and to take proactive action;
• Engage as a Pega thought leader during the execution of strategic programs to encourage the client and partner to embrace the Pega delivery best practices;
• Leverage proven techniques to assess the value clients have achieved through the use of Pega technology and then turn those insights in to recommendations to enhance value realization;
• Leverage industry and product knowledge to share insights about how client can maximize license to drive business benefits.

São Paulo, Brasil

• Implemented strategic and operational processes in the project area of FLWOW! for short and long-term projects;
• Coordinated projects in the 6 core areas of Customer Experience (Customer Centered Culture, CX Strategy, Customer Knowledge, Experiences Design, CX Metrics and CX Governance) in different clients, simultaneously;
• Conducted co-creation processes at FLWOW! and also in projects with external and internal customers;
• Prioritized ideas of current and future scenarios and project development phases through the use of design thinking, storytelling, process flows and storyboards;
• Contributed to the review and improvements of innovative and transformative methodologies related to CX within FLWOW! Projects;
• Facilitated professional courses and workshops related to service design and its variables within projects and for project teams;

Rio De Janeiro E Região, Brasil

• Performed Project Management work for PLANENG as a contractor at Petrobras. In this role, I managed a portfolio of 32 projects in the field of Oil and Gas, Housing and Leasing, Logistics and Environment.
• Spearheaded the development of a PMO with the sponsorship of senior leadership.
• Implemented and delivered PMI PMBOK framework in the development of the PMO, as well as incentivized team members to incorporate Agile, Lean Six Sigma and Scrum techniques to maximize the efficiency and productivity of.
• Managed project aspects such as work plan guidance to project team and monitored quality assurance of project implementation by using Microsoft Project, EPM and CPA.
• Prepared briefing materials for monthly engagement portfolio reviews which aided leadership and stakeholders with decisions to ensure successful implementation of projects.
• Assisted program managers with defining scope, milestones, project design, planning, budgeting and timelines for multiple releases.

Greater New York City Area

• Coordinated cross-division meetings in collaboration with the Chief Executive Officer that effectively engaged stakeholders in developing practices that ensured coherence across projects.
• Cultivated experiential professional learning and leadership opportunities for 20 project team members to acquire skills that lead to career advancement.
• Generated a variety of reports and resources used for the purposes of documenting project activities and conveying information regarding project status.
• Planned, executed and monitored 4 projects (CARP, New Teacher Week, Summer in the City, and Bronx Teacher Leader Series) that engaged more than 200 instructional leads, 100 principals and 2,000 teachers in professional.
• Reported project progress and related tasks to project managers and content teams to ensure the quality of all documents and data were in alignment with the Chancellor’s priorities.
• Strategized process improvement to maximize existing resources and increased project management efficiency by incorporating PMBOK® standards.

Washington D.C. Metro Area

• Conducted expanded literature reviews and analysis of World Bank operations and knowledge products.
• Contributed to the development of robust methodologies to assess the environmental and welfare-related outcomes of World Bank Group financed investments and policy operations.
• Consolidated and conducted analysis involving qualitative and quantitative data to meet client needs.
• Developed city case studies and surveys for interviews with local communities and stakeholders.
• Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.
• Prepared workshop materials, and contributed to stakeholder workshops.

Greater New York City Area

• Interned at the Office of the United Nations High Commissioner for Human Rights.
• Assisted in preparation of statements and reports related to human rights, and presented to the UN General Assembly (3rd committee).
• Conducted research on human rights and related issues, and liaised with Member States and Civil Society.
• Developed marketing strategies, and implemented risk compliance procedures to analyze voting patterns on UN resolutions.

Cidade De Nova Iorque E Região, Estados Unidos

• Analyzed fundraising database to research donors and enter activity reports.
• Coordinated risk management processes, such as engagement letters, family trees and donor continuance.
• Conducted data entry to track event rsvps, and created contact reports in ADVANCE.
• Managed confidential information, reviewed financial reports and analyzed accrual budgets from NYU’s donors.
• Organized supplies and provided on-site support at events, such as Board of Trustees Dinner; Pre-Commencements Dinner; and VIP Parents Reception.

Cidade De Nova Iorque E Região, Estados Unidos

• Analyzed operational and financial performance of potential clients’ projects to identify grants opportunities.
• Attended meetings at the United Nations Headquarters in New York City as a YALDA representative.
• Assisted team members with database management, prospect research, and writing proposals for organizations such as the African Development Bank, UNHabitat, The African Union, the United Nations Economic Commission for.
• Created marketing materials to showcase successes, and prepared team members for meetings by researching funding opportunities and developing strategies.
• Conducted research to determine possible threats to the success of different projects. This included identifying donors that may be unlikely to continue investing in the future.
• Developed grant proposals and analyzed budgets as they related to grant proposals.

Rio De Janeiro, Rio De Janeiro, Brazil

• Liaised on the operation team responsible for transportation logistics for the Australian delegation of athletes and officials.
• Supervised 16 drivers and worked with ~800 athletes and officials for a period of seven weeks.
• Collected transportation requests from coaches and added them into a schedule for a fleet of four vans and seven cars to and from the Olympic facilities.
• Managed databases and used excel spreadsheets to assure routes were clear, correct and fast for athletes to be on schedule.

Tulane Prevention Research Center

• Assisted Tulane Prevention Research Center and policy makers in understanding how neighborhoods and other factors influenced health and physical activities.
• Collected data for a federally funded research study investigating the effects of the neighborhood environment and other factors on physical activity and health.
• Observed different types of physical activity occurring outside by driving through neighborhoods and taking notes.

Rio De Janeiro E Região, Brasil

• Managed data collection projects, conducted spatial analysis and created maps with G.I.S. software.
• Wrote weekly reports and helped COR to make faster and better informed decisions that aimed to minimize the impact of events that could affect the normal operational routine of the city of Rio de Janeiro.
• Developed and implemented surveys.
• Worked directly with the Mayor of Rio de Janeiro.
• Participated in workshops about different social and political themes.
• Interacted with people from different countries in group meetings.

Rio De Janeiro E Região, Brasil

• Analyzed spatial distribution of synagogues located in the metropolitan area of Rio de Janeiro, and its cultural influence on the urbanization process of the city.
• Participated in the article review committee that analyzed the articles submitted to our research center and discussed them with the committee members in order to select five articles per semester to be published in.
• Wrote papers and articles about Urbanization and Judaism.
• Organized and conducted meetings with the participants once a week.
• Organized international conferences and symposiums twice a year.

Master'S Degree, Urban Studies/Affairs

Activities and Societies: NYU UNICEF Club Member.Specialization in International Development.

Bachelor’S Degree, Urban Studies And Planning

Activities and Societies: Omicron Delta Kappa Leadership and Honors Society.Specialization in Geography.

Exchange Student, Urban Studies And Environmental Science

Exchange Student, Urban Studies And Planning