Luiz Gracia Dio Neto Email & Phone Number

Santo André, Sp, Br

Santo André, Sp, Br

São Paulo, São Paulo, Brasil

• Coordinated, together with Detran, Prodesp and Consulting systems, the creation of the Detran-SP Chatbot, to serve digital Vehicle and Driver's License services.• Managed traffic fine projects, the priority ones being: Real Driver Indication project and Vehicle Collection or Removal Proof project.

São Paulo, Brasil

Acting as an advisor to the service department at Detran and Poupatempo, where I coordinate together with Prodesp to develop all citizen service applications in all digital media of the state government of São Paulo.

São Paulo

• I was responsible for managing customer accounts of the company's installed base, in relation to tax and foreign trade applications, reporting the results to the applications and commercial departments.• Expertise in developing new businesses and expanding the range of products / services for customers in the installed base, while focusing on their quality and satisfaction.• I worked with the Operational Management team, creating methodologies and metrics to improve our deliveries and services with a focus on customer expectations.• I was responsible for the analysis and customization of commercial proposals sent to clients, considering factors such as: costs and labor that will be committed to certain projects .

Mogi Das Cruzes

Restructured the project office of the IT sector, in order to consolidate and disseminate the institutional processes for controlling entry and meeting the demands of projects.• Managed improvement projects on the site movida.com.br in order to update the technology and allow the technical team to perform maintenance in a safer and faster way, parameterizing the interactions of the marketing sector with the site.

São Paulo, São Paulo

• I was responsible for several product and system development projects for Claro Brasil (Claro, NET and Embratel) companies, where I guaranteed quality by acting as Project Manager and Consultant.• I supported in the area of Market Intelligence all churn control projects (analysis of the behavior of customers who canceled or stopped paying the products), identifying what would be the best solution to revert customer evasions.• Acted in the planning of projects related to Broadband and DTH, enabling improvements in these products, managing the development needs and improvements in the systems as well as in all the processes involved.• I have structured all projects to control the assets of the companies, allowing a better control of the assets and allowing cost reductions.

São Paulo E Região, Brasil

• Acting as PMO, I was responsible for a large number of projects to Itaú Unibanco customer.• Acting directly on the Itaú Unibanco customer site, managed all revenues, expenses and income related to deliveries planned along with Brazilian and foreign consultants allocations.• Accomplished Forecast of activities and P&L to ensure the expected profitability, conducting status meetings and formatting presentations to the board of the bank and IBM.• I was a focal point for the delivery teams, architecture and software factory for the implementation of projects, generating reports and performance indicators of projects to ensure alignment with the objectives and goals. I supported the project managers providing standards, methods and reports of risks and issues.• Using Scrum agile methodology for survey of requirements to meet project on the area of Itaú Unibanco risk analysis.• Effective use of Scrum agile methodology to monitor SAP and Oracle suppliers in understanding the requirements and the preparation of the proposed solution for the Itaú-Unibanco finance and project risks.• Creation and monitoring of goals and organization for development team, with analysis and evaluation applied.• I was responsible for the portfolio projects of TAM client, where I worked as a PMO creating processes and project quality controls, improving communication with the board on the progress of each project.• At TAM, coordinated team composed of Brazilian and French to solve many problems related to the Amadeus system, which could direct all the items to a final solution.• Acted in the largest IBM project planning for a customer in the retail area, which was updated by the internet sales system with the implementation of WCS (WebSphere Commerce Suite), where I received training in this tool in order to control the whole development cycle.• I was PMO to Kroton customer education area, working in quality and financial controls.

São Paulo E Região, Brasil

• I was responsible for the portfolio projects of Bradesco client, to ensure that all stakeholders and especially project managers follow the standards to maintain and implement systems.• I conducted audits on projects to ensure the quality of deliveries. I checked the customer requirements, processes, methods, techniques, standards and tools in order to identify the GAP's between the development methodology of Prime and Bradesco.• I created Dashboards, Status Reports and presented them in weekly meetings with Bradesco in order to follow the communication plan and keep everyone involved of projects lined up.

São Bernardo Do Campo

• I was responsible for a project linked to the sales systems of NET, where I was assigned to manager position of the project team at HP's side and also on the side of NET.• This project was already running, however, delayed and several driving problems, generating a lot of customer dissatisfaction. I conducted a reorganization of the improvement project in the sales systems of NET and after redesign and development, reached on time and at the agreed cost the quality and scope negotiated

São Paulo E Região, Brasil

• I created a plan of reorganization of existing infrastructure in the building very complex, who owns 25 companies and seven telecom operators; making the team management for the provision of basic infrastructure for voice, data and image in order to keep all systems and business involved operating without impact during migration.

São Paulo E Região, Brasil

• I Developed the plan for implementing projects for Telefonica (Telecom) regarding system improvements to support the Broadband (Speedy) and optimized activities related to deployment of new equipment responsible for network integration.

São Paulo E Região, Brasil

• I coordinated teams of provision of infrastructure and data center moves, team development and technical identification of technology needs for the reorganization of the Rational Data Center Engineering allowing integration sites in Brazil (VLAN, VPN, Virtualization, Deployment hardware, Software, and Storage Routers).

São Paulo

• I implemented SAP SRM module on the client USIMINAS, hiring and structuring the entire team of technicians and consultants. The project was delivered on time and on cost negotiated, achieving excellent quality to be used as success in prospecting for new customers.• I coordinated projects of Votorantim Group and external customers, developing business proposals and working on maintaining the best practices of CMMI level III of software factory.

São Paulo

• I coordinated development projects and system sizing the infrastructure related to operations centers and customer care services (Contact Centers). I identified requirements, producing functional estimates, project plans for the preparation of infrastructure construction and expansion of sites. Telecom infrastructure projects, CTI solutions for call center, URA, VoIP, data networking and integration of IT systems.

São Bernardo Do Campo

• I got over 18 years of experience in customer GM, deep knowledge of after-sales systems, logistics storage pieces. Wholesale financing of vehicles GM Bank.• I managed projects for improvements in CKD vehicle export systems of GM Brazil for GM China, enabling the sale of spare parts, enabling the integration of warehouse systems with sales systems, increasing productivity and revenue.

Bachelor In Mathematics With An Emphasis In Information Systems, Project Management

Bacharel em Matemática com ênfase em Tecnologia da Informação.

Bacharelado Em Matemática Com Ênfase Em Tecnologia Da Informação., Mathematics And Computer Science, 8,0