Ensure good communication with all departments throughout the hotel.Ensure all regular and VIP guests are known and cared for accordingly.Handle, follow up and communicate any comments or complaints. Pass on to relevant Managers if unable to handle.Be familiar with and promote hotel facilities and attractions within the estate. Assist guests with any requests e.g. information, making bookings, directions.Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.Be fully conversant with handling of reservation enquiries. Be aware of all current offers.Ensure you have a well founded understanding of all Hotel regulations.Have a thorough knowledge of Opera and any relevant systems.Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads, and engineering.Ensure all access to the hotel is secure as required by hotel policy and procedure.Perform any related security duties as required overnight.Complete all incident reports and distribute to relevant departments.Record any unusual occurrences or problems arising to the Duty Manager and takeappropriate action.Communicate, work with and build a good working relationship with Front Office Day teamn to ensure a consistent level of service is offered throughout the hotel 24 hours a day.Set up rooms for meetings and private dining to the hotel standardAs a team, ensure that guest areas and offices are clean and tidy at all times.Check in late arrivals and check out early departures in line with hotel procedures.Ensure that wake up calls are made promptly.Take room service orders, prepare the food and drinks and deliver to guests.Provide service in the Circuit Bar after the late shift team members have finished their shift.Balance the cashier at the close of shift and resolve any discrepancies in cash float balancing.

I worked to strict quality assurance procedures within the highly regulatedmedical device manufacturing guidelines, in highly target drivenenvironment, that requires high dexterity in a fast paced production environment. I used precise hand eye co-ordination to assemble small components for medical devices. I was able to work within a team environment or on my own, I wasflexible to adapt to different tasks and I able to operate in a target and quality focused environment.