An accomplished Sales, Commercial and Yield Manager with extensive corporate experience including working in freight forwarding as a Transport Operator and for OOCL in various management roles. Well-developed background knowledge of freight forwarding and shipping operations, with proven expertise in yield management, maximising revenue and delivering excellent bottom line results.Graduated with a BA Honours Degree in Business Administration and Management from the University of Suffolk in 2011 and commenced working for George Baker Shipping as a Car Shipment Export/Import Clerk. Later worked as a Transport Operator at James Kemball.Moved to OOCL in 2013 initially as a Yield Analyst, rising to Commercial Analyst in 2014, and was promoted to Procurement and Commercial Assistant Manager in 2017. In 2019 became Inside Sales Manager, with responsibility for managing a team of five Inside Sales Coordinators, dealing with telephone enquiries from customers, processing leads from outside sales, ascertaining their needs and providing quotes. Currently Third Party Agency Senior Manager since October 2023, acting as unit head of OOCL Third Party Agencies, responsible for all aspects of customer service, sales, operations & finance in liner shipping operations in Romania, Bulgaria, Greece, Israel, Turkey, Ukraine, and Egypt. This includes managing over 100 indirect reports, dealing with commercial and operational, sales and procurement, HR issues and compliance.An inspirational manager and team leader with excellent stakeholder management skills, establishing strong ongoing relationships with a wide range of internal and external stakeholders. Excellent intercultural skills with an international mindset, easily adapting to different ethnicities and ways of doing business, proven through dealing with other regions of the company worldwide, and through extensive international travel. Well-developed negotiation skills, demonstrated through consistently negotiating favourable rates on yield management, quotations, and pricing from partners and suppliers. Remains calm and focused under pressure, and works well with strict timescales, consistently meeting immovable deadlines. Highly analytical, a critical thinker and problem solver, adept at analysing trades to maximise yield, and implementing innovative resolutions.
