Luke Cornwall Email & Phone Number

England, United Kingdom

England, United Kingdom

London, England, United Kingdom

• Managing the HCM platform (Sage People) for over 1500 employees - this involves processing new records, validating data, producing reports and developing workflow and automations to enhance the user experience.
• Leading on various projects as the liaison between HR and IT due to my technical background, this includes improving the Active Directory data quality and syncing procedures, fully managing the SharePoint migration.
• Assisting with all aspects of HR such as payroll, reward, policy updates, internal moves, redeployments and TUPE transfers.
• Providing key people data analysis to senior leadership team to further the growth of the business and supporting with engagement survey data imports, insight capture and presentations using various AI tools.
• Delivering training sessions and documentation to enable the development of my colleagues and working with the talent & engagement team on the LMS platform to make sure keep up to date with regulatory training.

London, England, United Kingdom

• Configuring and implementing new systems whilst managing the core aspects of current systems across the company including Autotask PSA, ConnectWise, QuoteWerks, Sage People and Sage 200.
• Solely delivered small-medium projects and assisted on large scale projects across the group using a variety of technologies.
• Manage change control requests, ensuring best practices and identifying time and cost saving opportunities.
• Provided data analysis to senior management using system data warehouses, SQL and Power BI.
• Instrumental in the acquisition on-boarding of multiple companies into the group to ensure the business is successfully aligned across all departments.
• Delivered system training to all departments in the business via live demonstrations, written documentation, or video-based tutorials which were maintained in a SharePoint repository.

London, England, United Kingdom

• Provided excellent technical support and customer services using a wide range of technologies.
• Founding member of the backup and monitoring team, displaying leadership qualities to advance our impact in that area with senior management.
• Installed and maintained client’s computer systems and networks.
• Performed installs and upgrades of various applications across multiple industries.
• Assisted in the growth of our technical knowledgebase to aid in the development of junior engineers.
• Supported projects team

London, England, United Kingdom

• Log, maintain and solve 2nd line & 3rd line support calls from over 20 public sector clients ranging from 10 to 2000 users.
• Assisted with general administration duties such as filing, meeting planning, data entry & budgeting.
• Solely managed projects from start to finish including client’s live system upgrades and new development installs.
• Supported internal users with all technical issues that occur such as printing issues, access problems, slow computers etc...
• Managed all user machines and servers in the office.

London, England, United Kingdom

• Assisted in building, managing, and backing up all mission critical servers.
• Responsible for network administration such as setting up new members of staff with active directory accounts, file server access permissions and email accounts.
• Provided face-to-face, telephone and remote support to up to 50 users - including overseas staff.