Luke De Simoni Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Portfolio management: Successfully managed and grew a diverse portfolio of clientaccounts, ensuring high client satisfaction and retention rates.Strategic partnership: Developed and maintained strategic partnerships with key clients,understanding their business needs and goals to provide tailored solutions andmaximise revenue opportunities.Alignment and consultation: Collaborated with cross-functional teams to align strategiesand deliver fit for purpose solutions that… Show more Portfolio management: Successfully managed and grew a diverse portfolio of clientaccounts, ensuring high client satisfaction and retention rates.Strategic partnership: Developed and maintained strategic partnerships with key clients,understanding their business needs and goals to provide tailored solutions andmaximise revenue opportunities.Alignment and consultation: Collaborated with cross-functional teams to align strategiesand deliver fit for purpose solutions that met client objectives. Provided consultation toclients, offering insights, recommendations, and value-adding services.Revenue growth: Achieved and exceeded sales targets by identifying new businessopportunities within existing accounts and proactively pursuing new clients.Relationship building: Built strong and long-lasting relationships with clients, acting astheir primary point of contact and trusted advisor. Developed a deep understanding oftheir industries and fostered a consultative approach to address their challenges.Team collaboration: Collaborated with internal teams, including sales, marketing, andcustomer support, to align efforts and ensure seamless execution of account strategies.Fostered a collaborative and cooperative environment to drive overall team success. Show less

Adelaide, Australia

Team management: Successfully managed and led a team of systems engineers,providing guidance, support, and mentorship to ensure high performance, productivity,and professional growth.Client SLA management: Oversaw and managed client service level agreements (SLAs),ensuring adherence to agreed-upon service delivery standards and performancemetrics. Proactively addressed any issues or escalations to maintain client satisfaction.Relationship building: Developed and nurtured… Show more Team management: Successfully managed and led a team of systems engineers,providing guidance, support, and mentorship to ensure high performance, productivity,and professional growth.Client SLA management: Oversaw and managed client service level agreements (SLAs),ensuring adherence to agreed-upon service delivery standards and performancemetrics. Proactively addressed any issues or escalations to maintain client satisfaction.Relationship building: Developed and nurtured strong relationships with clients, servingas the primary point of contact and trusted advisor. Actively engaged with clients tounderstand their needs, resolve concerns, and provide value-added solutions.Growth opportunities: Identified and pursued growth opportunities within the existingclient base, leveraging a deep understanding of their business objectives and technologyneeds. Collaborated with sales and account management teams to expand services,upsell, and cross-sell additional solutions.Service improvement: Continuously evaluated and improved service delivery processes,methodologies, and tools to enhance overall client satisfaction and efficiency.Implemented best practices and innovative solutions to drive operational excellence.Business Improvement: Assisting in the strategic direction of the Managed Servicesteams through business plans and proposals to the directors leading to decreasedresponse times and improved proactive client engagement. Show less

Adelaide, South Australia, Australia

Demonstrated familiarity with project management techniques and principles, enablingthe efficient handling of multiple projects concurrently.Spearheaded the implementation of a streamlined work handling process within theteam, resulting in notable improvements in response times and overall customercommunication and satisfaction.Developed comprehensive project implementation plans and assumed a leadership rolein client meetings, establishing clear timelines and defining… Show more Demonstrated familiarity with project management techniques and principles, enablingthe efficient handling of multiple projects concurrently.Spearheaded the implementation of a streamlined work handling process within theteam, resulting in notable improvements in response times and overall customercommunication and satisfaction.Developed comprehensive project implementation plans and assumed a leadership rolein client meetings, establishing clear timelines and defining project scopes. Show less

Business and Corporate account management

Adelaide, South Australia, Australia

Leading a team of project delivery and support personnel, overseeing essentialfunctions such as reporting, performance evaluations, team meetings, and trainingsessions.Aligned key performance metrics with the company's strategic objectives, ensuring acohesive approach to measuring success.Led and efficiently managed the successful delivery of a new product, from inception tolaunch, ensuring timely execution and adherence to project goals.

Bachelor Of Management, Management

Master Trainer, Personal Training

Education record

Governance Foundations For Nfp