Luke Freeman Email & Phone Number

Tulsa, Oklahoma, United States

In my current role at ONEOK, I serve as a pivotal contributor to multiple software implementation projects, working closely with project managers and subject matter experts.Key responsibilities and achievements include:- Acted as a key liaison between cross-functional teams, employing advanced business analysis techniques to guide software implementation projects, ensuring alignment with organizational objectives and stakeholder requirements.- Led the SARA TIER II integration as a project manager, applying business analysis principles to drive project scope definition, risk assessment, and milestone tracking, ensuring timely and successful project delivery.- Championed continuous process improvement initiatives using UiPath for RPA (Robotic Process Automation), significantly boosting operational efficiency. Conducted impact analysis to quantify improvements and validate changes.- Mapped and documented business processes, facilitating a clear understanding of current operations among stakeholders and identifying key areas for process optimization- Skilled in data analytics, routinely gathering, cleansing, and interpreting data to inform decision-making and project strategy. Utilized tools like SQL and Excel for advanced data manipulation and analysis.- Conduct requirements gathering and documenting comprehensive business and functional requirements, ensuring projects are aligned with strategic business goals. Employed techniques like user stories, use cases, and workflow diagrams for effective requirements communication.

Tulsa, Oklahoma, United States

Christchurch, Canterbury, New Zealand

In my role as the project coordinator, I have further developed my skill sets to include: - project management- ad-hoc reporting - process improvement- business communication. Working closely with internal and external stakeholders I successfully managed the demolition of houses from contracting and negotiation stage through to a cleared site. My role required me to build strong relationships with new and existing business partners. Furthermore, I worked with team members to develop and compile business cases for redevelopment of sites in Christchurch and the South Island of New Zealand. In addition to ad-hoc reporting, I develop a process to simplify and standardize weekly reporting across the team.

Auckland, New Zealand

As a Decontamination Project Supervisor with Kāinga Ora, my role required regular, concise reporting at any given moment. I was able to meet these spontaneous deadlines by learning the demands of the job, becoming familiar with the different stakeholder needs and creating software routines to automate some of the processes. By being able to report regularly on the status at any given time of a property undergoing decontamination to the asset managers across the region I feel I created real value for Kāinga Ora. I designed delivery reports that were easy to understand and help give a better picture as to why a property might need to undergo contamination more than once. I understand everyone has their own jobs and deadlines and I feel clear communication has benefits in productivity and team spirit. And team spirit reaches even to our valued vendors so I also recorded information down to the room and material type that would fall a clearance test so I could better instruct my contractors on the scope of work. I further developed my organization skills by scheduling meth testing between four or more parties. I maintained accurate notes and records to ensure a timely flow of information throughout the process. By being keenly aware of the details of the task I was able to keep everyone informed. Communication is such an important part of keeping things running.

Chesapeake Energy

• Build and support strong relationships with multiple vendors• Inspect OKC fleet pool• Manage vehicle reservation system company wide• Set annual S.M.A.R.T. goals to drive productivity• Prioritize daily schedule and adapt to emergencies, when necessary• Gather data for reports on vehicle utilization

Oklahoma City, Oklahoma Area

• Developed and implemented procedures to increase productivity by 50% for individuals within workgroup • Managed IT Inventory and fulfilled parts needed for customers in 5,000+ employee company • Set annual S.M.A.R.T. goals to drive productivity• Demonstrated excellent communication by resolving potential conflict between coworkers• Assisted in developing “IT consumable inventory” budget and adhered to monthly budget - built a spreadsheet to automatically record salvage information from barcodes• Implemented new process to ensure warehouse shipping follows Federal Regulations

Edmond, Ok

• Utilize information obtained through training, role play, and customer feedback to maximize sales• Develop strong relationships with customers• Meet customer’s online shopping expectations through regular use of a computer and telephone • Maintaining accurate knowledge of CarMax products

Bachelor'S Degree, General Studies

Activities and Societies: UCO BCM, President 2010-2011

Associate'S Degree, Elementary Education And Teaching