Luke Thomas Email & Phone Number

Pasco, Wa, Us

* Built solid relationships with customers and continually delivered a positive, customer-centric attitude. * Provided consistent communication and support throughout the lifecycle, with a personal record of 99% customer retention rate.* Hosted collaboration meetings designed to troubleshoot and deliver effective safety training including through learning management systems.* Constructed setup of 100+ training systems and assisted with 100+ others with customers’ safety training professionals to create and maintain successful training programs.* Provided expert counsel in available services and educated customers on the use and benefits of the products to ensure full customer experience, including customer information packets.* Established standardized work processes and procedures to improve customer retention and subscription adoption rate, resulting in a 15% increase of subscription renewals.* Increased customers’ annual spending through upselling and cross-selling additional software solutions. * Managed customer accounts, responded promptly to requests, and secured renewal contracts.

Richland/Kennewick/Pasco, Washington Area

Richland/Kennewick/Pasco, Washington Area

• Creating and fostering a team environment to be successful in reaching individual and team goals.• Enriching the lives of youth children through the sport of soccer.• Teaching the fundamentals of soccer with an emphasis of mentoring youth children.

Richland/Kennewick/Pasco, Washington Area

• Coordinating resources and employees schedules with Operations Managers and Operations Supervisors• Developing daily delivery routes and systems that reduce expenses.• Ensuring the safe and efficient delivery of propane and performance of service work while managing employee productivity levels.• Establishing realistic, yet challenging, delivery standards by geographical area and delivery type.• Monitoring service quality and productivity standards as well as employee performance.• Providing customer service that fosters customer satisfaction and positions the business to grow and retain customers.• Supporting the customer service team in meeting and exceeding customer expectations.

Richland/Kennewick/Pasco, Washington Area

• Attempting soft collections for call-in and walk-in customers on credit hold. • Handling customer service inbound and outbound telephone calls, which must meet daily performance metrics requirements which include talk time, average handle time, and quality guidelines for all calls.• Participating in outbound calling campaigns to retain existing customers and regain lost customers.• Providing administrative support by assigning customer retention activities, reports, general filing and daily route paperwork. • Working with customers on a daily basis to sustain and improve business relationships.

Richland/Kennewick/Pasco, Washington Area

• Assisting in delivery and service process by addressing and correcting skipped orders, inaccurate directions and tank observations. • Communicating with clients regarding service requests and resolving issues as necessary.• Entering, updating, and maintain customer orders and information in the PeopleSoft system.• Providing local customer service by setting up new customer accounts, assisting in walk-in customers, and handling customer complaints.• Supporting customer growth and producing information to customer and prospects on available programs and program enhancements.

Richland/Kennewick/Pasco, Washington Area

• Inspecting, painting, repairing propane tanks and cylinders.• Maintaining and dispensing the flow of propane under safety guidelines and regulations.• Recording movement of incoming and outgoing materials and supplies and verifies accuracy of work.