Luke Smith Email & Phone Number

Post Falls, Id

Spokane, Washington Area

Senior-manager/Director level responsibility to lead, manage and oversee the day-to-day operations of the Air Department. Provided strategic guidance and tactical management, while also maximizing revenue and maintaining profitability. Key Responsibilities: *Revenue Management – Maximized profitability through yield management decisions to get the lowest cost per airline seat, which resulted in savings of over $100K each year*Project Management – Business owner and subject matter expert for key strategic technology projects *Budgeting & Contracting – Skilled in contract negotiations with airline suppliers; responsible for managing up to $25 million budget, forecasting, and reconciliation*Quality Assurance & Control – High-level focus on quality development of new products and ensuring best practices for all products for positive customer experience*Emergency Response/Crisis Management – Managed response to natural disasters, emergencies, and major medical events. Leader on the senior team comprised of senior decision makers trained to respond, evaluate, coordinate, and communicate through a crisis.

Spokane, Washington Area

Account Manager of 140+ independant hotels, responsible for increasing bookings and revenues through electronic channels, while using TravelClick’s products and best practices

Spokane, Washington Area

-Managed 2 Hotels, 611 Rooms, 4 Diamond Hotel in Spokane, Washington-Assisted in opening 328 room Tower in January 2007• Maximized revenues through development and implementation of balanced leisure and group inventory • Responsible for forecasting occupancy and room rates based on expected future demand • Led a major software upgrade for the Global Distribution System (GDS) and Internet Distribution System (IDS) resulting in lower channel costs and higher revenues • Conducted weekly Yield Meetings to discuss current and new revenue strategies• Responsible for building all backend software, room types, rates, allotments and features for the Property Management System (PMS), Global Distribution System (GDS) and Internet Distribution System (IDS)• Responsible for hiring, training, scheduling, coaching and counseling 19 reservation employees

Spokane, Washington Area

Managed 35 guest service team members with responsibility for hiring, training, scheduling, coaching and counseling.

Spokane, Washington Area

-Assisted in opening 283 room Hotel in June 2002Responsible for training, scheduling, and overseeing the day-to-day operations of the Bellmen, Valet, Town Car Shuttle Drivers, Doorman, and Concierge.

Spokane, Washington Area

Worked in a variety of positions including: Bellman, Valet, Shuttle Driver, Doorman, and Concierge, while exceeding customers’ expectations.

Bachelor’S Degree, Business Administration And Management, General

Associate’S Degree, Business Administration And Management, General