Luke Kavanagh Email & Phone Number

Toronto, Canada Area

• Co-Led with Owner/Operator Guest Experience operations, including sales initiatives, guest experience, leadership, and business strategy for Chick-fil-A's first international location outside of the United States as.
• Led and directed a team of 30+ people
• Member of the Director team that helped generate millions of dollars in revenue in the first year of business, achieving multiple top 1% company targets out of 2,700 franchises
• Led and managed a relationship with DoorDash Canada growing Chick-fil-A Yonge & Bloor to become one of the highest-performing restaurants on the platform in Canada
• Managed Guest Operations company schedule for 30+ employees, keeping labor costs below Owner/Operators targets
• Developed an 8-week intensive management program that promoted multiple employees into leadership roles

Greater Toronto Area, Canada

• Led and coached Challenger Soccer curriculum to over 300 players at 5 locations across Canada

County Dublin, Ireland

• Co-Led store sales operations for Ireland’s most prominent sports retailer, averaging daily revenues of $40k
• Responsible for soccer/team sports in-store category, including customer product training, product releases, and sales initiatives.
• Created solutions to resolve escalated customer complaints and maintain brand integrity
• Worked closely with leadership on best practices for merchandising aimed at attracting business from varied demographics.
• Researched customer requirements using structured methods and was responsible for analyzing results and implementing outcomes
• Educated customers through product knowledge on the latest sports products and equipment

South Bend, Indiana Area

South Bend, Indiana Area

• Coached Soccer Shots curriculum to over 100+ players at 4 locations across Mishawaka/South Bend, Indiana

Mishawaka, Indiana, United States

• Carried out daily tasks and upkeep of Wiekamp Athletic facility
• Assisted coaches in Bethel University Athletic Department
• Bethel University summer camp coach

County Dublin, Ireland

• Providing top-quality customer service, maintaining customer satisfaction, operating tills, managing stock deliveries, and maintaining stock on the store floor in line with merchandising plans

Bachelor Of Arts - Ba, Business Administration- Business, Communication, Marketing

Activities and Societies: Varsity Soccer, International Student Fellowship

Nfq Level 5, Itec, Sports, Recreation And Exercise-Soccer