Luiz Fernando Vianna Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Skilled in forging partnerships and managing complex contracts. Expertise in client relationship management, consultative selling, and program management. Accountable for achieving revenue and growth targets while enhancing customer satisfaction. Proven ability to develop tailored strategies, translate client requirements into solutions, and effectively manage resources. Recognized for strong business acumen and commitment to client success.

São Paulo, Brazil

Dynamic Executive with a strong record in negotiating multi-year contracts with senior executives. Expert in leading sales for Hybrid Cloud Services, including Cloud Advisory and Management, addressing complex IT and business requirements. Proven ability to build strategic client relationships and drive growth.

São Paulo, Sp, Brazil

Cloud solutions expert with expertise in pre-sales, architecture, transition, and operations, driving sales and delivering successful cloud projects.

São Paulo Area, Brazil

Executive with proven success in renewing major FSI contracts, leading complex IT migrations, and driving process improvements through technology solutions (Cloud, AI, RPA).

São Paulo Area, Brazil

Developed and led PMO team, optimizing BPO & Contact Center operations through process improvement, resource allocation, and innovative solutions.

São Paulo Area, Brazil

Responsible for a large Program – Atento BPO - globally. Responsible for overseeing Deployment, Ongoing Operations, Consulting Services and Service Sales in a Cloud Environment as well as Executive Relationship with Client.

São Paulo Area, Brazil

Led program to transform Contact Center/Service Desk operations, including site relocation, OmniChannel technology deployment, and feature enhancements, while managing Infrastructure End User Engagements.

São Paulo Area, Brazil

• Responsible for clients on Telecom Infra Services & Products in Brazil – Telefonica | Vivo and Sky TV - encompassing Operations, Projects, and Pre-Sales, with main responsibilities: • Infrastructure, Service Desk, and Field Operations; • Managing multiple teams, 400+ professionals; • Whole P&L of the customer in R$ 120m+ in Contracts and Projects; • Innovations, Propositions, and Relationship with the customer.

São Paulo Area, Brazil

Managed 60-person Professional Services team in Brazil, driving sales, project delivery, and client success through Avaya solutions and consulting services.

São Paulo Area, Brazil

• Management of a team of 90 people, counting direct reports, matrix reports, andoutsourced workers in a large multimillion Contact with Bradesco Bank in Brazil• Leadership of the Consulting Group, Technical Sales, Solutions, Projects, ProfessionalServices, Management and Contracts/Suppliers and P&L in the Bradesco Digital operation;• Responsible for the infrastructure front on Bradesco projects for the Contact CenterTransformation Program (CCTP), which encompasses 15,000… Show more • Management of a team of 90 people, counting direct reports, matrix reports, andoutsourced workers in a large multimillion Contact with Bradesco Bank in Brazil• Leadership of the Consulting Group, Technical Sales, Solutions, Projects, ProfessionalServices, Management and Contracts/Suppliers and P&L in the Bradesco Digital operation;• Responsible for the infrastructure front on Bradesco projects for the Contact CenterTransformation Program (CCTP), which encompasses 15,000 service positions,infrastructure, applications, CRM/CEM, and operations. Show less

São Paulo Area, Brazil

• Contact Center Transformation Project as part of a major IT Transformation Program forBradesco Bank in Brazil – IT Improvements Program;• Overall definition of the new customer service architecture employing operational andcollaborative CRM best practices as well as CEM;• Conduct of the RfP process for the CIM tool, involving preparation of the document,technical assessment and recommendation, concept testing, and executive support;• Definition and structuring of the… Show more • Contact Center Transformation Project as part of a major IT Transformation Program forBradesco Bank in Brazil – IT Improvements Program;• Overall definition of the new customer service architecture employing operational andcollaborative CRM best practices as well as CEM;• Conduct of the RfP process for the CIM tool, involving preparation of the document,technical assessment and recommendation, concept testing, and executive support;• Definition and structuring of the team for servicing an important outsourcing contract forApplications Maintenance (AMS) for the client Unibanco. Show less

São Paulo Area, Brazil

• Responsible for the Synchrony product in Brazil, which implements CEM concepts, involving conduct of the pre-sale phase and client project support, vis-à-vis the business partner.

São Paulo Area, Brazil

• Development of products for IT optimization, consulting on Call Center projects, project management, development of RfPs, and IT management.

São Paulo Area, Brazil

• Training and management of the service team in Brazil, which included project management, engineering, pre-sale, development, and support.

São Paulo Area, Brazil

• Definition, creation, and management of the Architecture and Integration area, final acceptance of new technologies, product creation, and 3rd level support. Team of 13 associates;• Development of technical projects as Pre-Sale Engineer as well as working as a Project Manager, involving management of outsourced companies.

São Paulo Area, Brazil

• Assigned as Sr. Integration Analyst as part of a team for leveraging Bradesco Bank Contact Center and Bradesco Insurance Contact Center• Auxiliary application development for network monitoring;• Integration application development for IVR x CTI communication, Service Application x Mainframe, Service Application x IVR, using C++ language for Unix.

São Paulo Area, Brazil

• Part of the team for Teller Machines AMS;• Responsible for software maintenance for some Automation Machines. Software in Borland Turbo C;• Responsible for Log Program maintenance, program which did conversation between Unix Server and Mainframe. Program developed in C for Unix;• Part of the IT Transformation team at Banco Nacional