Lauren Whaley Email & Phone Number

Silver Spring, Maryland, United States

-Manage caseload of 80+ clients to coordinate care details and build relationships.-Interact with clients on regular basis to quickly alleviate issues, provide updates, and ensure satisfaction while providing elevated levels of customer service through empathy, guidance and compassion tailored to each client.Investigate, document and submit information to Client Services and Care Coordinating teams about incidents, events and complaints.-Actively collaborate with community partners and medical professionals to establish relationships and increase referrals.

Silver Spring, Maryland, United States

Bethesda, Maryland

-Managed a caseload of 100+ wish children in wish planning process.-Created scheduling and accounting documents for review and approval.-Cultivated relationships with prospective in-kind donors.-Coordinated communication and planning with volunteers through entire wish planning and completion process.-Managed travel for wish families including scheduling, purchasing tickets, booking accommodations, and ensuring all required travel documentation was valid.-Entered all communications into The Raiser's Edge.-Monitored after-hours emergency phone line.-Collected and analyzed post-wish surveys from families.

Silver Spring, Md

EFMP (Exceptional Family Member) Navy & EFMP Air Force Respite Care Programs- Perform Navy and Air Force family in-takes and orientations- Conduct quarterly monitoring visits on providers and yearly visits on families- Provide technical assistance to providers and families- Recruit new Respite Care Providers- Screen, train, and match providers with families- Recruit and encourage new families to join and use the Program- Maintain provider and family files- Track and record background checks and training requirements for providers- Track EFMP family updates and any changes to information- Review and process provider attendance sheets - Complete monthly reporting requirements- Present Program information at resource fairsEaster Seals Serving DC|MD|VA Respite Services- Coordinate and plan monthly respite events for up to 50 children- Recruit volunteers for monthly respite events- Recruit new Little Warrior families

- Assist in client intake within the Central Maryland Respite Program- Create applications, letters, and outreach material for the CMD Respite Program- Contact different organizations to recruit Wounded Warrior families.- Assist families in the application processes. - Ensure that Wounded Warrior families’ information is up-to-date and accurate.- Invite Wounded Warrior families to various respite events and other special events.- Facilitate Little Warriors with matched volunteers that will be providing one-on one care with them during respite events.- Produce flyers, invitations, and complimentary gift sets for Wounded Warrior families. - Ensure that family and provider information for Navy and Air Force in-home respite programs are current and correct.

Silver Spring, Md

• Contact different organizations to recruit Wounded Warrior families.• Assist families in the application processes. • Ensure that Wounded Warrior families’ information is up-to-date and accurate.• Invite Wounded Warrior families to various respite events and other special events.• Facilitate Little Warriors with matched volunteers that will be providing one-on one care with them during respite events.• Produce flyers, invitations, and complimentary gift sets for Wounded Warrior families

Silver Spring, Md

• Maintain data base of all client and provider information.• Review and update NACCRRA time keeping database.• Interview potential provider references as part of applicant screening process.• Conduct provider site visits to ensure compliance with required standards.• Facilitate respite events, including planning, set-up and tear down.• Ensure that family provider records are current and accurate.• Assist families and providers with required forms to ensure they are complete and accurate.• Plan and organize events including training, appreciation lunches and annual circus event.

•Enforce admission and membership policies,•Answer phones and any questions patrons may have.•Issue equipment to patrons.•Ensure that patrons have a safe and enjoyable experience at the ERC.•Check patrons in as they enter the facility.

•Delegated employees in daily tasks.•Created weekly schedules for all three businesses under Paradis Products, LLC.•Contacted corporate supervisors with weekly sales information.• Interacted with and served customers.•Facilitated the hiring process and administered training to new hires, as well as monitored their conduct.•Operated cash register and took account of monies in registers and safe at the end of shifts.• Launched social networking pages and e-mail programs for customers.•Received three certificates of recognition for achieving perfect scores on customer service reviews.

Bachelor Of Science (B.S.), Family Science, Minor In Human Development, 3.88, Magna Cum Laude

Activities and Societies: Phi Upsilon Omicron (Historian), Phi Alpha Epsilon, Tau Sigma, Phi Kappa Phi- Participated in Military Families.

Associate Of Science (A.S.), Business Administration And Management, General