Logan Moore Email & Phone Number

Jeffersonville, Indiana, United States

• Technical support for company employees via telephone, email, and user submitted incidents/service requests. Troubleshooting hardware and software related issues.
• Web browser, networking, software installations, and other general desktop support.
• Account creation and administration using Microsoft O365 and Active Directory.
• Setup/assistance with equipment in meeting/conference rooms.
• Inventory, organizing, imaging, servicing, shipping, delivery, and restoring company issued computers, docking stations, monitors, desk phones, and other hardware.
• Using ServiceNow ticketing system to document/resolve incidents.

Boise, Idaho, United States

• Technical support for company employees via user submitted incidents/service requests and escalations from Service Desk.
• Specialized support and administration for multiple applications, including Microsoft Sharepoint, Salesforce, and Enterprise Content Management systems by OpenText (APxCelerator, Documentum, D2).
• Creation of Power BI Dashboards for analyzing metrics and other data.
• Peer review and publishing of knowledge articles. Member of designated council to establish standards and formatting.

Boise, Idaho, United States

• Technical support and first contact assistance for company employees via telephone and user submitted incidents/service requests. Troubleshooting hardware and software related issues.
• Web browser, networking, software installations, and other general desktop support.
• Remote printer installation and setup.
• Account creation and administration.
• Mobile procurement, including the ordering, activation, and installation of mobile device management software on company mobile phones and tablets.
• Delegation of incidents/service requests to team members and other teams/business units.

Boise, Idaho, United States

Boise, Idaho, United States

• On call assistance with technology in the classroom. Includes computers, projectors, doc cameras, Crestron control systems, student response systems, classroom capture, and delivery and set up of mobile computer labs.
• Front desk/walk up assistance with computers, mobile phones, software, printing, and provide technology for checkout.
• Inventory, organizing, servicing, delivery, and restoring checkout technology once it has been returned.
• Assistance with printing, scanning and copying, troubleshooting printer issues, and delivery/restock of supplies.
• Using Service Manager Console ticketing system to document/resolve incidents and Active Directory for account management.