Logan Moore Email & Phone Number

Jeffersonville, Indiana, United States

● Technical support for company employees via telephone, email, and user submitted incidents/service requests. Troubleshooting hardware and software related issues.● Web browser, networking, software installations, and other general desktop support.● Account creation and administration using Microsoft O365 and Active Directory.● Setup/assistance with equipment in meeting/conference rooms. ● Inventory, organizing, imaging, servicing, shipping, delivery, and restoring company issued computers, docking stations, monitors, desk phones, and other hardware.● Using ServiceNow ticketing system to document/resolve incidents.

Boise, Idaho, United States

● Technical support for company employees via user submitted incidents/service requests and escalations from Service Desk. ● Specialized support and administration for multiple applications, including Microsoft Sharepoint, Salesforce, and Enterprise Content Management systems by OpenText (APxCelerator, Documentum, D2).● Creation of Power BI Dashboards for analyzing metrics and other data.● Peer review and publishing of knowledge articles. Member of designated council to establish standards and formatting.

Boise, Idaho, United States

● Technical support and first contact assistance for company employees via telephone and user submitted incidents/service requests. Troubleshooting hardware and software related issues.● Web browser, networking, software installations, and other general desktop support.● Remote printer installation and setup.● Account creation and administration.● Mobile procurement, including the ordering, activation, and installation of mobile device management software on company mobile phones and tablets. ● Delegation of incidents/service requests to team members and other teams/business units. ● Training/mentoring of new team members and interviewing applicants.● Writing and submitting knowledge articles.● Using Cherwell Service Management ticketing system to document/resolve incidents.

Boise, Idaho, United States

Boise, Idaho, United States

● On call assistance with technology in the classroom. Includes computers, projectors, doc cameras, Crestron control systems, student response systems, classroom capture, and delivery and set up of mobile computer labs and projectors.● Front desk/walk up assistance with computers, mobile phones, software, printing, and provide technology for checkout.● Inventory, organizing, servicing, delivery, and restoring checkout technology once it has been returned.● Assistance with printing, scanning and copying, troubleshooting printer issues, and delivery/restock of supplies.● Using Service Manager Console ticketing system to document/resolve incidents and Active Directory for account management.