Lyle Webb Email & Phone Number

Plano, Texas, United States

As a Sales Engineer, I partner with the Sales Team as an SME overlay. As the first and only CSE for SpectrumVoIP I have helped build and establish this role with our COO and the Director of Account Management.• Participated in on-boarding calls with customers to understand their needs and provide technical guidance.• Provided training and support for customer teams, ensuring successful product adoption.• Researched customer issues and developed solutions to resolve them quickly and effectively.• Monitored customer usage data and provided insights on how they can improve performance.• Collaborated with other departments such as Sales, Product Development, and Support to ensure a seamless experience for customers.• Proactively identified opportunities for improvement within the customer success process.• Assisted customers in understanding product capabilities, pricing models, and implementation strategies.• Conducted regular check-ins with customers to evaluate usage levels, satisfaction ratings.• Ensured compliance with relevant regulations when dealing with sensitive customer data.• Demonstrated excellent communication skills in resolving product and consumer complaints.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Assisted staff with resolving complex customer issues and implementing targeted solutions.

Plano, Texas, United States

• Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.• Troubleshooted complex VoIP problems related to call routing, voice quality issues and other telecommunication systems.• Resolved customer complaints related to poor voice quality or dropped calls due to faulty equipment or configuration errors.• Configured Quality of Service settings on routers and switches connected to the IP Telephony environment.• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.• Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.• Assisted clients and employees by explaining how to properly use network equipment.

Plano, Texas, United States

• Provided technical assistance to customers through phone, email and chat support.• Troubleshot customer inquiries related to software and hardware issues.• Resolved escalated customer service issues in a timely manner.• Assisted customers with installation of new hardware and software applications.• Diagnosed system errors and implemented solutions to resolve them.• Maintained detailed records of customer interactions and transactions.• Ensured compliance with company policies and procedures regarding technical support operations.• Utilized remote access tools to connect remotely with customers' systems when necessary.• Provided training and guidance to junior staff members as needed.• Handled customer service issues by providing guidance or escalating for advanced support.• Walked customers through common phone hardware and software configurations to maximize service functionality.• Demonstrated advanced product knowledge to solve customer issues.

Austin, Texas Area

-Delivered goods and services to customers on time and in excellent condition.-Utilized GPS to optimize routes and continuously meet estimated delivery times.-Achieved consistently high customer scores due to exceptional service.-Cleaned vehicle regularly to maintain professional appearance.-Drove passengers from pick-up points to deliver to destination.

Austin, Texas, United States

• Assisted customers with instructional support and product troubleshooting.• Opened service tickets for clients, documenting user information and description of problem.• Supported customers with password resets and account customization.• Resolved Level 1 technical issues with software, hardware and peripherals.• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.• Supported employees with advanced troubleshooting on helpdesk tickets.• Assisted in technical support process refinement to improve customer service and support.

Kuna, Idaho

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.• Detected potential threats and quickly defused conflicts.• Maintained clear and open communications with facility areas to support safe operations.• Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.

• Maintained high standards of internal and external customer service.• Led and managed projects to support logistics efforts and plans.• Supervised daily management of logistics and transportation activities and support elements.• Troubleshot and formulated strategies for expected and unanticipated logistics issues.• Worked with company leadership to manage information and physical security requirements.• Managed multiple small and large-scale projects in cross-functional environment.• Determined appropriate licensing requirements and product classification for import and export shipments.• Analyzed operational performance and implemented plans to attain organizational and financial goals.• Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.

Range Operation with new technologies to improve training for the Marines of the future.Adhere to Federal range and safety regulation.

Education record

Education record

High School Diploma