Lyle Webb Email & Phone Number

Plano, Texas, United States

• As a Sales Engineer, I partner with the Sales Team as an SME overlay. As the first and only CSE for SpectrumVoIP I have helped build and establish this role with our COO and the Director of Account Management.
• Participated in on-boarding calls with customers to understand their needs and provide technical guidance.
• Provided training and support for customer teams, ensuring successful product adoption.
• Researched customer issues and developed solutions to resolve them quickly and effectively.
• Monitored customer usage data and provided insights on how they can improve performance.
• Collaborated with other departments such as Sales, Product Development, and Support to ensure a seamless experience for customers.

Plano, Texas, United States

• Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.
• Troubleshooted complex VoIP problems related to call routing, voice quality issues and other telecommunication systems.
• Resolved customer complaints related to poor voice quality or dropped calls due to faulty equipment or configuration errors.
• Configured Quality of Service settings on routers and switches connected to the IP Telephony environment.
• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
• Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.

Plano, Texas, United States

• Provided technical assistance to customers through phone, email and chat support.
• Troubleshot customer inquiries related to software and hardware issues.
• Resolved escalated customer service issues in a timely manner.
• Assisted customers with installation of new hardware and software applications.
• Diagnosed system errors and implemented solutions to resolve them.
• Maintained detailed records of customer interactions and transactions.

Austin, Texas Area

-Delivered goods and services to customers on time and in excellent condition.-Utilized GPS to optimize routes and continuously meet estimated delivery times.-Achieved consistently high customer scores due to exceptional service.-Cleaned vehicle regularly to maintain professional appearance.-Drove passengers from pick-up points to deliver to destination.

Austin, Texas, United States

• Assisted customers with instructional support and product troubleshooting.
• Opened service tickets for clients, documenting user information and description of problem.
• Supported customers with password resets and account customization.
• Resolved Level 1 technical issues with software, hardware and peripherals.
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
• Supported employees with advanced troubleshooting on helpdesk tickets.

Kuna, Idaho

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Detected potential threats and quickly defused conflicts.
• Maintained clear and open communications with facility areas to support safe operations.
• Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.

• Maintained high standards of internal and external customer service.
• Led and managed projects to support logistics efforts and plans.
• Supervised daily management of logistics and transportation activities and support elements.
• Troubleshot and formulated strategies for expected and unanticipated logistics issues.
• Worked with company leadership to manage information and physical security requirements.
• Managed multiple small and large-scale projects in cross-functional environment.

Range Operation with new technologies to improve training for the Marines of the future.Adhere to Federal range and safety regulation.

Education record

Education record

High School Diploma