Kevin Lynch

Kevin Lynch Email and Phone Number

Customer Success Manager @ Bottomline
Carmel, IN, US
Kevin Lynch's Location
Carmel, Indiana, United States, United States
Kevin Lynch's Contact Details
About Kevin Lynch

I am a strategic and impact-driven Senior Customer Success Manager with extensive SaaS expertise and a comprehensive background in nurturing and expanding Fortune 500 client relationships, driving ARR growth, and fostering long-term customer loyalty. Excelling in the role of a trusted advisor, I merge strategic thinking with emotional intelligence to align customer goals with service deliverables, ensuring high adoption rates and account enhancement. Proficient in overseeing customer journeys from onboarding to renewal, I apply a consultative approach to empower product innovation and customer-centric success planning. Recognized for exceptional communication, stakeholder management, and a genuine commitment to customer advocacy, I maintain a steadfast focus on creating value and trust. My career trajectory, marked by repeated promotions and a commitment to customer engagement, showcases a blend of operational excellence, strategic foresight, and a passion for delivering ROI through world-class customer experiences.

Kevin Lynch's Current Company Details
Bottomline

Bottomline

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Customer Success Manager
Carmel, IN, US
Kevin Lynch Work Experience Details
  • Bottomline
    Customer Success Manager
    Bottomline
    Carmel, In, Us
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  • Euna Solutions
    Senior Customer Success Manager
    Euna Solutions Jul 2024 - Present
    Optimize relationships with key enterprise clients, including the City of Indianapolis, Marion County, and the City of Chicago. Charged with being single point of contact for client partners, and build trust through identification, prioritization, and execution of projects that meet Company and client objectives. Collaborate with sales leadership to pinpoint and secure expansion opportunities.Championed an adoption initiative of an underutilized solution for an enterprise client by achieving key stakeholder buy-in, prioritizing required product enhancements, and leading in-depth user training. Since adoption, utilization has increased by 60%.Re-negotiated a legacy contract with a key client by uncovering common interests, identifying, and eliminating outdated practices, and creating shared business priorities. Repositioning led to more efficient project management and scheduling practices.
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  • Citybase, Inc
    Senior Customer Success Manager
    Citybase, Inc Jul 2021 - Present
    Optimize relationships with key enterprise clients, including the City of Indianapolis, Marion County, and the City of Chicago. Charged with being single point of contact for client partners, and build trust through identification, prioritization, and execution of projects that meet Company and client objectives. Collaborate with sales leadership to pinpoint and secure expansion opportunities.Championed an adoption initiative of an underutilized solution for an enterprise client by achieving key stakeholder buy-in, prioritizing required product enhancements, and leading in-depth user training. Since adoption, utilization has increased by 60%.Re-negotiated a legacy contract with a key client by uncovering common interests, identifying, and eliminating outdated practices, and creating shared business priorities. Repositioning led to more efficient project management and scheduling practices.
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  • Citybase, Inc
    Senior Engagement Manager
    Citybase, Inc Mar 2019 - Jul 2021
    Indianapolis, Indiana Area
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  • Pnc
    Client Solution Advisor
    Pnc Oct 2018 - Mar 2019
    Delivered quality sales, service, and execution support for new and ongoing client relationships, including cross-selling and up-selling. Collaborated with clients to research and implement solutions for managing client liquid assets and cash flows. Administered and optimized relationships as a trusted advisor to clients. Held accountability for assessing, creating, and implementing process improvements and strategy initiatives bank wide.Created Kanban board as a workload prioritization and sharing solution to improve efficiencies and monitoring of project progress through the lifecycle.Capitalized on strong leadership ability to train and mentor new hires on critical systems, client engagement best practices, and daily activities.Served as member of pilot team for new digital onboarding product which launched in Q4 2018.
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  • Pnc
    Senior Client Solution Specialist
    Pnc Jul 2017 - Oct 2018
    Indianapolis, Indiana Area
  • Pnc
    Client Solution Specialist
    Pnc May 2016 - Jul 2017
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  • Nielsen
    Project Developer
    Nielsen Jul 2012 - Mar 2016
    Indianapolis, Indiana Area
    Leveraged consumer market research tactics and survey-based research development to launch new consumer packaged goods and add value for clients.Drafted proposals to highlight key business questions and outlined solutions, timelines, and investment information; evaluated proposals and customized surveys written by colleagues to pinpoint areas for improvement. Successfully directed and completed $4.5M in projects in 2015. Proposed, developed, and launched a five-month, $234k international research pipeline organization project that rectified client business issues and selected top-performing new product ideas from more than 120 concepts. Executed a two-phase, $108k international project by leveraging a new service that optimized previously unsuccessful research to create the strongest candidate for a new-to-market product positioning.
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  • Denison University
    Student
    Denison University Sep 2007 - May 2011

Kevin Lynch Skills

Teaching Event Planning Critical Thinking Strategic Planning Writing Creative Problem Solving Student Activities Budgeting Project Management Project Planning

Kevin Lynch Education Details

Frequently Asked Questions about Kevin Lynch

What company does Kevin Lynch work for?

Kevin Lynch works for Bottomline

What is Kevin Lynch's role at the current company?

Kevin Lynch's current role is Customer Success Manager.

What is Kevin Lynch's email address?

Kevin Lynch's email address is ke****@****pnc.com

What schools did Kevin Lynch attend?

Kevin Lynch attended Indiana University - Kelley School Of Business, Denison University, Central Catholic High School.

What skills is Kevin Lynch known for?

Kevin Lynch has skills like Teaching, Event Planning, Critical Thinking, Strategic Planning, Writing, Creative Problem Solving, Student Activities, Budgeting, Project Management, Project Planning.

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