Lyndon Smith Email & Phone Number

Houston, Tx, Us

Amazon Customer Excellence Solutions applying customer obsession to the pharmacy experience by providing better access, increased transparency, and simplification.

United States

Amazon Diagnostics/Covid-19 sites testing leading FDA compliance development, deployment, quality controls, assurance, and ongoing operational excellence. Supply chain qualification, quality systems development, communications and operational streamlining.

Houston, Texas Area

Responsible for the Canadian, North American, and Latin American customer's turbo and rotating machinery fleet, providing Project, Outage, and Services Quality leadership delivering customer facing quality solutions within the refinery, LNG, chemical, and public works industries.Leading and resolving the continual improvement challenges of outage and turnaround projects, transnational and upgrade contracts ensuring Services performance, excellence, delivery, and customer satisfaction. Working on-site with Field Service staff and technical teams focused on Safety, execution accuracy, and predictable quality outcomes. Leading Regional issue resolution and leveraging global lessons learned, improving equipment reliability, continually analyzing, refining and implementing the systems, tools, and methods delivering Service execution and effective Quality systems management.

Texas

GE Oil & Gas-Gas Processing manufactures and provides innovative mini-LNG and gas processing plants to the global energy industry. A customer-facing position aligned and interfaced with project management, manufacturing, supply chain and the customer ensuring product quality and compliance to all GE Oil & Gas, regulatory, and customer design standards. Managing 32 reports responsible for delivering for product quality control and assurance. Organized and leader of the verification and validation teams responsible for ASME Section-V compliance and approval of LNG plant manufacture product testing, documentation and release for shipment. Determining improvements and constructing system, method and tools achieving compliance, efficiency, and always focusing on consumer safety and customer satisfaction.

Houston, Texas Area

Howden Roots LLC is the new US business entity resulting from Howden's acquisition of the GE Oil & Gas Industrial Air & Gas Technology business group. Accomplished the seamless transition of quality and business systems from former GE dependencies to new systems and processes aligned to Howden Roots LLC. Transition responsibilities included the analysis of transition risk, its mitigation and successful execution of daily activities without disruption to customers or business deliverables. Ensured continual compliance to ISO9001 standards and customer requirements.Evaluated and identified industry leading enterprise-wide systems aligning Quality, EHS and various business processes to a common platform of communication, metrics, records providing business management and leadership real-time dash board visibility. Negotiated vendor work, contract and pricing. Established implementation plan, project timing, training needs and budget.

Houston, Texas And Florence It

Impacting an industry leader, creating the future of business success: As the QMS Leader for the global operations of the Oil & Gas group of General Electric I had the honor as the Architect of the global strategy aligning, standardizing and simplifying the GE Oil & Gas legacy business QMS with new acquisitions. I established the job descriptions, staffed and managed the QMS organization for global focus and effectiveness. The QMS architecture included the identification, planning, launch and global implementation of enterprise platform systems aligning and standardizing global operations.Continuous Improvement & Operational Excellence: I have continually focused on effective Problem Solving providing RCA/CAPA training and ensuring the issue completion and OTD of actions to customers. Value stream and process root cause analysis supported by Lean-Six Sigma tools and daily-improvement drive sustained results. As a Shingo Operational Excellence assessor, I approach cultural and business improvement through the Maturity Model as it is applicable to the business enterprise delivering roadmaps for business improvement. Acquisition Analysis, Risk & Integration I have provided Quality risk analysis of potential acquisition candidates with conclusions reported to the business development team and CEO. Analysis and integration planning has included Quality and business system integration planning, timing, and budget of new acquisitions.Quality Program Training & Management With the phase-out of GE Energy, I transferred the integrated the Quality Training Program into GE Oil & Gas. The training team successfully planned, budgeted and launched the annual schedule without disruption to the business. I also continually recognized the need for, and provided training of the QMS with focus on RCA/CAPA problem solving, ISO-9001 requirements, internal auditing and, Operational Excellence.

Wisconsin, Indiana, Georgia

Manufacturer of OEM products for automotive, oil field, aerospace and general industry.Customer Satisfaction – always the #1 priority!- Achievement of PPB product quality results at the customer through Effective Problem Solving and robust process engineering. Resolution of high impact OEM customer issues, customer facing relationship building, new product launch, current production and warranty.- Customer satisfaction enhancement cost of quality controls achieved through the optimization of the Containment and Quick Response processes.Supply Quality Management – the life-blood of the business- Management and leadership of the Supplier Quality program, approval and QMS compliance per TS16949 automotive standards. Key focus areas of Supplier performance, improvement, verification, validation, reporting, and partnership building.Continual Improvement - never be satisfied- The Freudenberg-NOK GROWTTH program provided Lean and Six-Sigma certifications recognized as a standard in the automotive industry. Performed shop floor Kaizens, process improvements, and introduced Behavioral Based Quality & Safety providing all levels and areas of the business. Planning & Strategy - "begin with the end in mind"- The implementation, compliance and sustained certification to ISO/TS16949 within all Divisional sites and new acquisitions including staffing and budgets.- As a member AIAG Quality Steering Committee I represented business and directly contributed to the overall automotive supply chain quality standards development.- Co-authored "Effective Problem Solving Guideline" published by AIAG in 2006.Systems & Tools - - Contributed to and implemented ARAS APQP management program for OEM new launch products allowing instant dashboard visibility to all launch programs.- Coordinated implementation of a platform QMS program standardizing processes beginning with customer satisfaction, CAPA, document management and internal audits throughout divisional sites.

Matamoros Area, Mexico

Tier-1 automotive components manufacturing: - The implementation, certification, maintenance and continual improvement of quality systems and processes meeting the requirement of Mexico and US automotive industry customers. - Aggressive response, problem solving and on-time resolution of customer issues. Reduction and elimination of external customer complaints, reduction of internal defects and redefinition of quality responsibilities contributed to an eventual 100% increase of business.- Continuous improvement and lean process implementation was the result of a well-coordinated plant management team with results gaining recognitions from General Motors and Toyota. Lean manufacturing cell implementation and JIT pull system kan-bans eliminating buffer stock and rework.