Lyndsay Stanley Email & Phone Number

Camberley, GB

Fleet, England, United Kingdom

• Responsible for the running of some large corporate accounts, communicating regularly to provide support and assist with any queries
• Building strong relationships by supporting clients and delivering top quality service
• Analysing and monitoring customer data to draw insights, market trends and optimisations, communicating those findings to clients and adjusting content for better performance
• Proactively reviewing client's accounts, deep delving to ensure that they are utilising all aspects effectively and achieving the best results.
• Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns
• Consistently working to maximise return on investment for clients

Fleet, England, United Kingdom

• Managing the day to day running of client user accounts
• Speaking to existing customers daily ensuring they are receiving the best service
• Ensuring clients are utilising the site effectively to achieve the best results from our site
• Resolving any queries customers may have using our product
• Advising customers on how to improve their experience
• Confidently and effectively dealing with complaints

• Meeting and greeting customers
• Answering, screening and forwarding all incoming calls – taking and delivering messages in a professional, polite and courteous manner
• Maintain and up-date extension number lists and pre-set fax numbers
• Keep track of all faults and report them to appropriate personnel
• Be the person to ‘go to’ for all visitors to the building and staff members
• Supporting the service team with the input of data onto the Porsche Portal Network

Heathrow, England, United Kingdom

• Being well organised and thorough under pressure
• Keeping calm under pressure in challenging situations
• Consistently delivering excellent customer service
• Displaying excellent communications and interpersonal skills
• Adhering and maintaining to annual safety and medical procedures and legislations
• Working in a reactive environment under strict time constraints

London Heathrow Airport, Hounslow, England, United Kingdom

• Responsible for the safety of customers
• Providing excellent customer service
• European travel

London, England, United Kingdom

• Selling tailor made holidays
• Achieving weekly sales targets
• Inbound sales
• Listening to customer requirements and producing quotes and organising full travel itineraries and upselling extra products
• Liaising with other departments to produce quality service
• Delivering excellent customer service to achieve client retention