Reduced the aged backlog of Remedy tracking tickets for the Desktop + other IT teams. Reporting progress against target numbers for each assigned IT groups using pivot tables.Followed up with customers via email or phone to verify resolution.

Manage and direct: bank deposits, billing, collections, and develop daily/monthly reports of income and expenditures within established guidelines.Ensure that the office is clean and well maintained by janitorial and maintenance staff.Direct and manage projects for marketing including but not limited to patient flow, patient satisfaction, practice volume, service utilization, coding and physician and staff training.Analyze and audit the business to ensure compliance of established policy and procedures by staff. Resolve medical and/or administrative problems.Communicate daily with practice management, staff, outside providers and administration to ensure effective communication between all levels of personnel.Recommend practice/business development opportunities to increase market share/exposure.Develop, implement and monitor practice budget based on financial impact of changes, forecasting and expenditures.Develop cost/benefit analyses of patient care services and equipment.Meet regularly with physicians to review financial performance and key practice indicators.Practice and ensure adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement' by all subordinates to ensure an ethical work environment.Ensure regulatory compliance by interpreting/enforcing applicable laws and rules/regulations to guarantee the practice is in compliance with them.Oversee practice acquisition activities and market growth strategies.

Analyzed Executive level escalations regarding Microsoft Xbox and Xbox LIVE issues and coordinated efforts to resolve escalations and document results. Coordinated the efforts of both internal and external resources to ensure that projectsare scoped appropriately and delivered on time.Assisted in development of processes and workflows to improve service levels.

Responsible for the provisioning of access (the process of creating, maintaining, andremoval of user accounts from various systems)Performed audits on user accounts according to existing guidelines to ensure properaccess levelsProvided 24x7 on-call support for all security access related issues.

Defined security objects, users, and groups. Configured and tested security definitions and permissions on multiple platformsAnalyzed incoming security requests to determine appropriate action for adjudication. Submitted ad hoc reports on security related issues and provided recommendationsfor risk mitigation.Consulted with business partners to provide customer focused feedback in order to improve on the current trouble ticketing processes and procedures.

Resolved escalated Help Desk issues for internal customers.Tracked issues through Remedy ticket management system.Updated and maintained database of knowledge base articles and SharePoint docs.Documented process and procedures to create training material for both existing as well as new employees.Generated statistical reports of Help Desk activities and metrics.