Lynne Brown Email and Phone Number

- Handled incoming calls for health plan enrollment, benefits administration, claims status, and issue resolution. - Provided web support for online access, bill payments, auto-pay system, and grace period inquiries. - Navigated systems to initiate corrective actions and process compliance to resolve issues. * Consistently achieved or exceeded Customer Satisfaction Goals.

- Provided professional customer services to Verizon Wireless customers, both internal and external regarding service plans, devices, trade-ins, connectivity issues, and billing inquiries. - Utilized multiple systems and resources to ensure policy compliance and customer satisfaction. - Submitted tickets to resolve system or device issues requiring additional assistance.

- Posted daily payments on various commercial insurance patient accounts- Communicated professionally with internal and external clients- Submitted billing data to the appropriate insurance providers- Identified errors or missing claim data before submission- Resolved claim issues, and provided a comprehensive explanation of denials

- Responded to all group-level inquiries and report requests for group administrators and their employees. -Researched claim and enrollment issues to identify the root cause to initiate the corrective process through resolution.- Ensured timely responses for monthly and ad hoc (as needed) report requests for assigned groups.- Maintained documentation of all case findings and resolution through Salesforce platform. - Took necessary steps to resolve urgent enrollment issues, pharmacy and DME supply discrepancies, complex claims issues, and requested exceptions for approval. - Received the On-the-SPOT award for going above and beyond the organization’s expectations.

- Provided excellent customer service on Incoming calls, secure emails, and live chats regarding benefits, eligibility, enrollment, and claims processing.- Areas supported over five years include; member lines, provider lines, and select custom groups.- Benefits Administration: provided benefit options and coverage explanation details.- Navigated multi-system platforms to access, research, and extract policy and claim data, authorizations, and documentation while working with customers. - Sought out to research and respond to escalated customer service issues by management. - De-escalated callers and drove communications toward issue resolution. * Recipient of numerous recognitions for Outstanding World Class Calls and Secret Shopper Program.* Participated in various employee morale-boosting advisory boards.* Support Client Advocate Resolutions Expert Team; received, managed, and resolved inquiries, issues, and escalations raised by client representatives. * Supported retail store customer service operations in multiple locations during holiday months.