Supervised daily operation of a customer service areaWorked directly with customers to identify and respond to their needsManaged customer orders from receipt of order until delivery and install of productMaintained weekly customer order delivery scheduleDemonstrated proven skills in maintaining excellent customer relationshipsHandled a large volume of customer inquiries, orders, concerns and requestsLiaised between customer and sales, engineering, manufacturing and shipping departments Primary contact for all product information, warranty issues, returns, credits and shipping arrangementsInitiated and processed paperwork for returns and credits Responsible for maintaining complete files by territory

Managed daily operation of customer service department